Employee Wellness

Employee Assistance Program

In these challenging times related to the COVID-19 pandemic, Empathia is well-prepared to deliver the quality services you are accustomed to receiving.

  • Access to Master’s level counselors
    Immediate access to our Master’s level counselors 24/7, without a phone tree, is the hallmark of our services. Our highly stable virtual call center technology has been used for years, so our counselors are available whether working in their private office or from their homes.
  • Variety of options for scheduled counseling sessions
    We are providing scheduled telephonic and video EAP counseling sessions during this pandemic through our national network of Master’s level counselors using a HIPAA-compliant telehealth platform. We are confident in our ability to meet the demand for counseling support.

The member website, mylifematters.com, has a special coronavirus section that is updated continuously. The site also includes child and elder care locators, webinars, and links to trusted resources related to the pandemic.

(EAP) is administered by LifeMatters; this is a University-paid benefit for eligible employees and dependents.

All employees, their dependents (including dependent children not residing with the parent) and others living in the employee’s home are eligible for services and may contact LifeMatters directly. Referral services are available on a 24-hour, seven-days-a-week basis.

You can utilize this benefit in two ways.

By Telephone: 1-800-367-7474 On the Web: www.mylifematters.comPlease refer to the Information & Resources section of your myStanState portal for the password to access benefits.

Each eligible person is entitled to up to 5 sessions per incident

Face-to-Face Clinical Counseling for issues such as:

  • relationship concerns and family problems
  • stress/emotional distress
  • workplace problems
  • alcohol/chemical dependency

Additional services include telephone consultations for life management issues such as:

  • financial concerns
  • finding childcare providers
  • elder care needs and concerns
  • tax issues
  • legal advice
  • organizing personal affairs
  • pre-retirement considerations