Frequently Asked Questions

A confidential process of listening, sharing, responding, and assisting as you: learn new skills; make decisions about relationships, life planning, values, etc.; and deal with feelings like fear, anxiety, love, depression, excitement, and anger.

An emotionally safe environment; to be listened to; to be helped to communicate; to develop goals and plans to deal with your concerns. You can expect your counselor to assist you in a process of change through self-understanding and constructively facing challenges.

To be as open and honest as possible; to be committed to working on your concerns; to accept responsibility for your feelings and actions; to keep appointments and reschedule with advanced notice. It is important that you notify us as soon as possible if you need to cancel an appointment.

The first meeting and initial phase of counseling typically involves an assessment of your concerns, review of background information, determination of goals, and identification of the services most appropriate to address your concerns and goals. This process of assessment is ongoing and could result in a reassessment of goals during any phase of the counseling process. In the case that we determine that your needs are better met by services available elsewhere, or if you are not eligible for our services, we will provide referral information and assist you in obtaining other services.

The information disclosed by you in your counseling sessions is generally kept confidential. However, there are exceptions to confidentiality including, but not limited to the following:

• If your counselor determines that you are in imminent danger of self-harm
• If there is reason to suspect child, elder, or dependent adult abuse
• Expressed threats of violence towards an ascertainable victim
• If your records or other information are sought by federal law enforcement officials under the United States Patriot Act (see below)
• By a court order
• Further, your counselor may consult with health care professionals at the Stan State Student Health Center if medical consultation is deemed necessary, and also may consult with other professionals from whom you have received or currently are receiving medical or psychological treatment. While your written consent for such consultation is not required, you will be kept informed regarding the nature and extent of such consultations. Finally, your counselor reserves the right to consult with his or her professional colleagues here in Counseling & Psychological Services. The counselors all work under the same pledge to maintain the confidentiality of all students receiving services here.
• United States Patriot Act: The Congress of the United States of America has recently passed legislation called the Patriot Act. This legislation enables government law enforcement officials to access confidential information about you if they have determined that you may represent a terrorist threat to the national security of the United States. In addition, the personnel of Counseling & Psychological Services would NOT be able to inform you that the government had contacted them about you.
• Military or Government Service: If you are entering or are in the military, or if you are in government employment that requires that you obtain some sort of security clearance, Counseling & Psychological Services may be contacted about the confidential services you have received here. In this case, we would make every effort to gain your permission in writing before we release this information.
• Electronic Communication: Please know that e-mail communication is NOT considered a confidential medium of communication. Therefore, it is preferable that you communicate with your counselor or with Counseling & Psychological Services by phone or in person. If you have needs of an urgent nature after hours, you may contact 911 or the University Police at (209) 667-3911.

All currently enrolled students are eligible for CAPS services.

Call 209-667-3381 and schedule an initial appointment.

CAPS provides students with the earliest available appointment. During the heaviest utilization periods, typically toward the second half of each semester, wait times may be longer. In cases where a student may be experiencing a crisis, a student may be seen by a counselor for a same-day crisis visit.

A mental health crisis includes, but is not limited to, a student who is experiencing current thoughts about suicide, thoughts about harming someone else, experienced physical/sexual assault, currently homeless, death of a loved one, or concerned about the safety of a fellow student/someone else.

CAPS does not provide psychological testing.

Questions related to mental health treatment/therapy should be directed to a student’s assigned counselor through the student health portal or by phone.

Yes. If you feel that your counselor is not a good fit for you, you can request a new counselor by contacting the CAPS front-desk by phone. You can also talk to your current counselor about switching counselors.

Letters are provided at the discretion of the CAPS counselors and are dependent on clinical history, current functioning, and relevant legal and ethical statutes. Letters will only be provided if a treatment relationship has been established with a CAPS counselor. Advanced notice is necessary to ensure your request receive a letter in a timely manner.

As there is currently no established literature base for the clinical efficacy of emotional support animals (ESAs), letters and other documentation for ESAs are not provided by CAPS.