Telephone Services

Contact Information

Rose Staylon
(209) 667-3719
rstaylon@csustan.edu

Other Telephone Services

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About Telephone Services

Telephone Services is the organization within the Office of Information Technology that provides voice communication to the campus. We serve the entire campus community of faculty and staff in their offices and students in the residential apartments. Faculty and staff services include office phones, voice mail, fax lines, modem lines, classroom phones, conference services, and calling cards.

Telephone Services coordinates all phone moves on campus. We work with the Faculty, Staff, the OIT Technology Support and Network Team as well as Facilities Services to ensure a successful move. Telephone Services also handles all billing associated with telephones.

Remote Telephone Access for Faculty and Staff

Check your Voicemail

  • Voicemail can be reached from off-campus by dialing 209-664-6900 and follow the prompts. New users will need to contact Rose to set up the name on the display and reset the voicemail.
  • Voicemail messages can be copied to your email; contact Rose to setup.
  • Contact Rose if you forgot your voicemail passcode.

Forward Calls to Cell Phone

Telephone extensions can be forwarded to your cell phone, however, when returning a call, your cell phone number will be on the caller ID. Please contact Rose Staylon to set up the forward.

Receive your Desk Phone Calls on your Computer or your Mobile Phone

Clearspan Communicator allows you to place and receive phone calls on a softphone on your desktop or an app on your mobile phone. These calls go to your desk phone but also to your desktop or mobile phone. They are an extension of your desk phone so it appears that you are at your desk phone extension when you make or receive calls.

The first step is to contact Rose, so she can add you to the system and provide the login information.

Desktop Communicator

Follow these instructions to install a softphone on your desktop computer or laptop. This phone is an extension of your desk phone and will mimic and appear that you are on your desk phone.

For set up see Documentation and software:

Scroll down to software downloads and click on the 3rd one:
Communicator for Windows.EXE and install that one.

If you have a MAC, choose the first download:
Clearspan Communicator for MAC

When it asks for the URL, it is:
https://pub-xs.hvs.att.com

Telephone Services will provide you with your login when the application is ready for use

Clearspan Mobile app

Telephone Services will provide you with your login when the application is ready for use

Mitel Phone Guides and Tutorials

Frequently Asked QuestionsUser Guide for the Mitel 6867i SIP IP Phone.pdf

 

Video: Mitel 6867i End-User Training and Features Tutorial
(18:12)

Includes: Calling, Redial, Speaker, Mute/Hold, Transfer, Conference, Voice Mail, Speed Dial, Softkey Functions

Video: Mitel 6867i Overview
(2:11)

General Information

Video: Mitel 6867i Hardware Overview
(4:05)

Setup, Connections, Reversible Stand

Video: Mitel 6867i Personalize Setup
(10:00)

Phone and Button Layout


Other Telephone Services

On-Campus Emergencies

Important When placing a 9-1-1 emergency call there will be an 8-second pause before you hear a ring. Please REMAIN on the line. DO NOT HANG UP.

Emergency Blue Light Phones

Emergency Blue Light Phones are strategically located throughout the campus. See Emergency Blue Light Phones Map. Please use these phones to report suspicious activity, fire, medical, or other emergencies; or to request public assistance and escorts. Follow directions on the phone, and wait for a Public Safety Officer to answer.

Conference Phones

Please visit the Conference Phones page for more information.