Rights & Responsibilities

Patients Rights:

  • You have the right to considerate and respectful care (in a non-discriminatory manner).
  • You have the right, whenever possible to select your own clinician.
  • You have the right to be informed of the name, qualifications and credentials of your health care provider(s) and request a different provider if other providers are available.
  • You have the right to privacy concerning your healthcare and confidentiality of your personal health information. You have the right to receive complete information regarding your medical condition including the diagnosis, treatment, prognosis, benefits, risks, possible side effects and treatment alternatives for your health problem.
  • You have the right to receive necessary information, have access to and review your medical record with a clinician in order to provide informed consent prior to the start of any procedure, test or treatment. 
  • You have the right to refuse treatment, or to ask for a second opinion, or alternate course of treatment, and to be informed of the medical consequences of your actions.
  • You have the right to ask for a prescription for an outside pharmacy, or to have diagnostic tests performed at another facility at your own expense.
  • You have the right to receive an explanation of any service charges incurred.
  • You have the right to comment on your care in a confidential manner and to receive a response. Comments can be submitted online, via lobby suggestion box, or by telephone.
  • You have the right to request and receive a copy of your medical record.
  • You have the right to express suggestions and/or grievances to the SHC Director or other appropriate person. Grievances can be submitted online, via lobby suggestion box, or by telephone.
  • You have the right to refuse to participate in research, including surveys and studies.
  • You have the right to participate in decisions involving your health care, except when such participation is contraindicated for medical reasons.
  • You have the right to be provided, as required by law, a Notice of Health Center Privacy Practices.

Patient Responsibilities:

  • It is your responsibility to be respectful and considerate to your clinician, SHC  staff and other patients in conformity with the California State University Stanislaus Student Code of Conduct.
  • It is your responsibility to provide complete, accurate, and honest information about your health, medications, including over-the-counter products and dietary supplements, allergies or sensitivities, and current symptoms and concerns to your clinician so that he/she can make the best decisions about your healthcare.
  • It is your responsibility to consider all the information you are given about your care.
  • It is your responsibility, if you agree to a course of treatment, to follow the prescribed instructions, including completing medication and returning for follow-up appointments.
  • It is your responsibility to ask questions if you do not understand your course of treatment.
  • It is your responsibility to report any significant changes in symptoms or failure to improve.
  • It is your responsibility to understand and accept the consequences of refusing or not complying with treatment.
  • It is your responsibility to arrive for your appointment on time or cancel your appointment in advance.
  • It is your responsibility to accept personal financial responsibility for any expenses not covered by the health fee and promptly pay any billed charges. You should be aware that any services obtained outside the SHC are your financial responsibility.
  • It is your responsibility to provide a responsible adult to transport you home from the SHC and remain with you for 24 hours, if indicated by your medical condition and recommended by your provider.