As one of our clients, you have choices, rights, and responsibilities.
You have the right to:
- Considerate and respectful care (in a non-discriminatory manner).
- Whenever possible to select your own clinician.
- Be informed of the name, qualifications and credentials of your health care provider(s) and to request a different provider if other providers are available.
- Privacy concerning your healthcare and confidentiality of your personal health information. Receive complete information regarding your medical condition including the diagnosis, treatment, prognosis, benefits, risks, possible side effects and treatment alternatives for your health problem.
- Receive necessary information, have access to and review your medical record with a clinician in order to provide informed consent prior to the start of any procedure, test or treatment.
- Refuse treatment, or to ask for a second opinion, or alternate course of treatment, and to be informed of the medical consequences of your actions.
- Ask for a prescription for an outside pharmacy, or to have diagnostic tests performed at another facility at your own expense.
- Receive an explanation of any service charges incurred.
- Comment on your care in a confidential manner and to receive a response.
- Request and receive a copy of your medical record.
- Express suggestions and/or grievances to the Health Center Director or other appropriate person.
- Be provided, as required by law, a Notice of Health Center Privacy Practices.
Your also have the responsibility to:
- Be respectful and considerate to your clinican, Health Center staff and other patients in conformity with the California State University Stanislaus Student Code of Conduct.
- Provide complete, accurate, and honest information about your health, medications, including over-the-counter products and dietary supplements, allergies or sensitivities, and current symptoms and concerns to your clinician so that he/she can make the best decisions about your healthcare.
- Consider all the information you are given about your care.
- If you agree to a course of treatment, to follow the prescribed instructions, including completing medication and returning for follow-up appointments.
- Ask questions if you do not understand your course of treatment.
- Report any significant changes in symptoms or failure to improve.
- Understand and accept the consequences of refusing or not complying with treatment.
- Arrive for your appointment on time or cancel your appointment in advance.
- Accept personal financial responsibility for any expenses not covered by the health fee and promptly pay any billed charges. You should be aware that any services obtained outside the Health Center are your financial responsibility.
- Provide a responsible adult to transport you home from the Health Center and remain with you for 24 hours, if indicated by your medical condition and recommended by your provider.