The Disability Resource Services (“DRS”) Grievance Procedure can be initiated by students who are dissatisfied with the DRS Director’s Accommodation Appeal Review Process determination. Additionally, this procedure can be utilized when a student, who is eligible for accommodation(s), believes that a DRS support service provider is not providing the approved, appropriate accommodation(s).

Level 1 Review (Informal) 

The Associate Vice President (AVP) of Student Success reviews the accommodation request and the accommodation appeal with supporting documentation, as pertinent.  As appropriate, the AVP can consult additional persons/resources, such as Counseling and Psychological Services, Student Health Center clinical staff, or a peer institution's student disability’s office. Usually, a resolution can be made at this level. The AVP will make a determination as to the grievance within ten (10) working days of receiving the Level 1 review.

AVP for Student Equity and Success
Mary Stuart Rogers Building, MSR 180

Deb Doel-Hammond, Interim SAVP
Mary Stuart Rogers Building, MSR 320
Email: ddoel@csustan.edu

Level 2 Review (Formal)

If a resolution cannot be made at the Level 1 review, the student may file a Level 2 review with the Senior Associate Vice-President for Human Resources, Equal Opportunity, and Compliance, designee for receipt of such grievances as the designated Americans with Disabilities Act (ADA) Compliance Officer, who will make a final determination within fifteen (15) working days of receiving the Level 2 review request.

If a satisfactory resolution is not obtained through the Grievance Procedure, the student may proceed in seeking a resolution by contacting the U.S. Department of Education’s Office for Civil Rights (OCR) in San Francisco, California.

San Francisco Office, Office for Civil Rights
U.S. Department of Education
50 United Nations Plaza
Mail Box 1200, Room 1545
San Francisco, CA 94102
Telephone: 415-486-5555
FAX: 415-486-5570;
TDD: 800-877-8339

Updated: June 25, 2024