DRS Grievance Procedure

The Disability Resource Services (“DRS”) Grievance Procedure can be initiated by students who are dissatisfied with the DRS Director’s Accommodation Appeal Review Process determination. Additionally, this procedure can be utilized when a student, who is eligible for accommodation(s), believes that a DRS support service provider is not providing the approved, appropriate accommodation(s).

Level 1 Review (Informal) 

Per CSU Coded Memo AA 2014-80 Sec. 14 Part A

A student who has a complaint regarding the determination of disability status, service provision, and/or related issues should notify their DRS Disability Advisor or the DRS Director as soon as possible to resolve the issue. The DRS Director will arrange a meeting within 10 working days. The Disability Advisor may attend this meeting at the request of either the student or the DRS Director.

These complaints can include, but are not limited to, denial of accommodation, delay and/or denial of services or auxiliary equipment, unequal treatment and/or discrimination, program and architectural inaccessibility, and/or failure to be reasonably accommodated in the employment setting (student assistant campus positions only). The DRS Director will inform the student in writing of the outcome of the interaction no later than 10 working days after the meeting. 

If an informal resolution is not reached, the student may submit a formal complaint within 100 days of the event/action (or the last date of a related series of events/actions), notwithstanding any action taken by the appropriate administrator.

Level 2 Review (Formal)

Per CSU Coded Memo AA 2014-08 Sec. 14 Part B

If a resolution cannot be made at the Level 1 review, the student may file a Level 2 review or a Formal Complaint.

Formal complaints must meet one of two criteria:

1. A procedural error occurred that may have impacted the decision, or
2. New evidence exists that was not reasonably available to present at the time of the original decision or informal complaint process.

The formal complaint must be made in writing to the DRS Director and include the following information:

• The accommodation or service that is subject to the complaint,
• Date of the complaint,
• The facts on which the complaint is based,
• Alleged procedural error or violation of policy,
• New evidence that was not previously available that may affect a student’s requested service(s), and
• The resolution requested.

The decision regarding formal complaints shall be made by a committee of three people appointed by the Associate Vice President overseeing DRS. The Committee’s review will be to ensure due process was followed and if appropriate, consider new evidence that may affect a student’s requested service or accommodation. The DRS Director will notify the student in writing of the Committee’s decision regarding the complaint. The committee's decision will be final.

Julie Sedlemeyer, AVP for Student Equity and Success
Email: jsedlemeyer@csustan.edu

If a student feels they have been discriminated against due to a disability, they may file a complaint with the campus Equity Programs and Compliance Office, pursuant to the CSU’s Policy Prohibiting Discrimination, Harassment, Sexual Misconduct, Sexual Exploitation, Dating Violence, Domestic Violence, Stalking, and Retaliation (Nondiscrimination Policy).