What is Document Accessibility? 

To understand document accessibility, we must first consider what makes a document accessible. A document is considered accessible when it can be read, perceived and understood by all users — including those with disabilities. This webpage introduces the fundamentals of creating accessible documents, highlighting key accessibility features and important considerations. See the Accessibility Feature Checklist on this page to learn more.
 
To comply with updated ADA Title II requirements taking effect in April 2026, documents must be made accessible before they are distributed or shared publicly on our websites.

Why does document accessibility matter?

Documents are created to share information. Because they are often distributed widely, it's essential to ensure that their content is accessible to all users—including those with disabilities. This is achieved by using key accessibility features when creating documents. Designing with accessibility in mind not only helps everyone understand the information presented, but it’s also the right and responsible thing to do.

Implications when documents are not accessible:

  • Users with disabilities will encounter roadblocks that prevent them from accessing information in the document.
  • Denies access to information.

Navigate to section:

Accessibility Checklist

This section highlights fundamental accessibility features that when implemented, can help make your document more accessible. It should be noted that certain features can impact document accessibility for both visual users and visually-impaired users. This knowledge can be applied to universally to word-processor programs that support accessibility features such as Microsoft Office, Adobe InDesign and Google Docs.


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Documents Should Contain Headings

Headings help to create an outline on your document.

  • Headings allow screen reader users to easily jump between parts of the document
  • Impacts both visual users and visually-impaired users

 

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Ensure Images Contain Alt Text Descriptions

Ensure all meaningful images shared within the document contain alt text descriptions.

  • Recall, alt text descriptions are crucial to ensuring that users with visual impairments can understand what your images are about
  • If an image in your document does not add value or is purely for decorative purposes, mark it as decorative so that screen reader users can disregard it
  • Impacts visually-impaired users

 

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Notes on Use of Color

1. Limit the use of colors within your document.

  • Stick to the default font color black to ensure easier reading
    • Avoid changing the document font color to bright colors since documents typically contain a white document background. This results in poor color contrast for visual users.

2. Do NOT assign meanings to color.

  • Why? A percentage of visual users have color blindness. Though they may have vision -  having color blindness prevents users from being able to perceive shades of color.
    • Avoid marking critical information with color. Instead, communicate importance through plain text that can be read.
  • Impacts visual users

 

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Links Should Use Clear Link Text

Link text refers to the word choice used on hyperlinks.
In short, links when read aloud, should describe where they go or what they do.

  • Avoid using generic phrases like “click here” or “read more" or "learn more". 
  • Generic phrases lack context for visually-impaired users who can listen to links read aloud.
  • Impacts both visual users and visually-impaired users

 

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Tables Use First-row headers

Tables should have first-row headers enabled.

  • The header row allows the screen reader to read the column names and help users understand how the table is organized.
  • Impacts visually-impaired users

 

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Choose Legible Fonts

Ensure that your document fonts are easy to read.

  • Sans-serif fonts are easier to read than serif fonts.
    • Sans-serif fonts include: Arial, Calibri, Aptos
    • Serif fonts include: Times New Roman, PT Serif
  • Impacts visual users

 

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Use Bullet/Number List

Screen reader users will have an easier experience understanding your item lists if you use the bullet or numbered list features found on most word-processors.

  • If the sequence of your item list does not matter, then use the bullet list feature
  • If the sequence of your item list does matter, then use the numbered list feature
  • Impacts both visual users and visually-impaired users

 

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Remove Blank Paragraphs

If a document contains various blank paragraphs, screen readers will announce every blank paragraph encountered, which can be disorienting to listen to.

  • Avoid using the "enter" key to create empty space. Instead, add blank paragraph spacing by modifying the paragraph spacing options found in most word-processors
  • Impacts both visual users and visually-impaired users

Instructional Resources

If you are new to document accessibility, check out these resources to learn more about document accessibility.

 

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Linkedin Courses

Looking for more information on document accessibility? Check out these free Linkedin training courses. 

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Document Accessibility Workshop

If you're new to document accessibility, consider attending one of our Document Accessibility Training Workshops, which provide information on how to add accessibility features using Microsoft Word.

 

Updated: April 22, 2025