Filing a complaint or grievance regarding the accessibility of the Stanislaus State Website.
What is an ATI Issue
- images that include text in them or where the same information is not in plain text
- videos without closed captions or text transcript
- PDF's that have no tab order, primary language, or alt text on images
- color or text and the background color are too similar
- links on a page with unclear text as to where you're going to be taken (i.e. "click here"), the same text leading to different URLs, or URLs that use different text to direct users.
- links that open different windows or file formats without clearly saying so in link by using an icon with proper alt text.
What is NOT an ATI Issue
- broken link (404) or security/forbidden access errors (503/500)
- images not displaying
- content on pages is not updated or correct
- spelling mistakes
- content is confusing or poorly organized
- you tried to complete a task and the directions did not work as expected or explained
- you are having trouble connecting a device to Campus WI-FI or other Campus resources
Who may complain?
A student, parent, staff member, or member of the public who encountered inaccessible content on the Stanislaus State website may file a complaint or grievance.
How is a complaint submitted?
The individual may complain directly to a University administrator or to the University webmaster. Complaints may also be submitted orally or in writing, via US mail or email, or by completing the Web Accessibility Request/Complaint Form below. Written Complaint should be emailed or sent via US mail to:
Stanislaus State, Attn: Julie Johnson
AVP HR/EO Compliance & Executive Sponsor
One University Circle
Turlock CA 95382
What information should be included in a written complaint?
A complaint or grievance regarding the inaccessibility of the Stanislaus State's public website content should contain the following information:
- Your name
- Your address
- Your contact information (email and telephone number)
- The date of the complaint
- A description of the problem encountered
- The URL (web address) or location of the problem page
- Solution desired
Website Accessibility Request/Complaint Form
For your convenience, you may use the form below to submit your complaint.