Crowd Manager Training

Course Description

Presented by ICC, NAFSM & CCFS, this course provides valid, credible training to those charged with crowd management at facilities including higher education.

Students who successfully complete the course will acquire the knowledge to:

  • Conduct pre-event inspections to identify problems with exits and egress paths, and assure required fire systems are operational
  • Use a portable fire extinguisher
  • Guide the crowd in an emergency
  • Recognize when to use protection strategies, including defend-in-place, evacuation or partial evacuation
  • React to deteriorating weather conditions
  • Identify problem attendees, and what to do once they’re identified
  • Coordinate with emergency responders

This course includes four segments, or “lessons”. The lessons focus on the roles and responsibilities of the crowd manager before and event, during an event, and in cases of emergency. The course includes prevention strategies to avoid a serious incident, and also provides evacuation and defend in place strategies. The students will find the lessons to be interactive, with several quizzes to assure their understanding, and interesting reading material about how some of the past disasters could have had different outcomes.

In order to be awarded a completion certificate, the student must pass a final examination with a minimum score of 80.



Course Registration


There is a $19.95 fee.