Telephone Services

Contact Information

For assistance & support with all on-campus telephone services contact Rose Staylon
x3719 || rstaylon@csustan.edu

Telephone Prices

Visit the telephone pricing page for more information.

Other Telephone Services

Jump to more information

About Telephone Services

Telephone Services is the organization within the Office of Information Technology that provides voice communication to the campus. We serve the entire campus community of faculty and staff in their offices and students in the residence apartments. Faculty and staff services include office phones, voice mail, fax lines, modem lines, classroom phones, conference services, and calling cards.

Telephone Services coordinates all phone moves on campus. We work with the Faculty, Staff, the OIT Technology Support and Network Team as well as Facilities Services to ensure a successful move. Telephone Services also handles all billing associated with telephones.

Mitel phones have a new updated look

New user interface for 6867I & 6869I phones

Release 4.2 introduces a new contemporary user interface for the 6867i and 6869i SIP phones. Highlights of the new UI include:

  • New color scheme that uses a light background and limited use of color to important functions like active buttons, avatars, status, alerts, and warnings.

Single call on a 6869i, before and after version 4.2
Single call on a 6869i, before and after version 4.2

  • Completely redesigned icon set to align with other Mitel products and solutions.

Home/Idle screen on a 6867i, before and after version 4.2
Home/Idle screen on a 6867i, before and after version 4.2

  • “Callers List” and “Redial List” consolidated into a “Call History” screen. In Call History, use the phone navigation button to view Missed, Outgoing, Received, or All calls to/from the phone.

Callers List and Redial List before version 4.2, and Call History in version 4.2
Callers List and Redial List before version 4.2, and Call History in version 4.2

 

Download printer-friendly features update.pdf


Mitel Phone Guides and Tutorials

Frequently Asked QuestionsUser Guide for the Mitel 6867i SIP IP Phone.pdf

 

Mitel 6867i End-User Training and Features Tutorial
(18:12)

Includes: Calling, Redial, Speaker, Mute/Hold, Transfer, Conference, Voice Mail, Speed Dial, Softkey Functions

Mitel 6867i Overview 
(2:11)

General Information

Mitel 6867i Hardware Overview
(4:05)

Setup, Connections, Reversible Stand

Mitel 6867i Personalize Setup
(10:00)

Phone and Button Layout


Other Telephone Services

On Campus Emergencies

 Important  When placing a 9-1-1 emergency call there will be an 8-second pause before you hear a ring. Please REMAIN on the line. DO NOT HANG UP.

Emergency Blue Light Phones

Emergency Blue Light Phones are strategically located throughout the campus. See Emergency Blue Light Phones Map. Please use these phones to report suspicious activity, fire, medical, or other emergencies; or to request public assistance, and escorts. Follow directions on phone, and wait for a Public Safety Officer to answer.

Conference Phones

Please visit the Conference Phones page for more information.