COVID-19 Housing FAQ

covid-19
Housing Remains Open

In response to the increasing number of confirmed cases in and around our region and in light of the fact that many of our sister CSU campuses are currently taking actions to mitigate risk, Housing and Residential Life will remain open for the academic year 2020-21 with increased precautions and protocols in place to secure the safety of our residents. 

To be clear, our campus currently remains safe.

These measures are being taken to reduce risk to protect the health of our students, faculty, and staff and to limit the spread of the COVID-19 within our campus communities.

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Spring 2021COVID-19 Testing Requirements


Spring 2021 

If classes are moving to a primarily-virtual format, will I still be able to live on campus?
Yes, Housing and Residential Life remains open and operational. We recognize that, in addition to the benefits of living on campus and support services offered to residents, some students do not have the option to live elsewhere or be successful in their studies while living off-campus, thus it is important that the community remains open. Housing will accommodate as many residents as safely possible under the advisement of the university, Chancellor’s Office and public health officials, as well as internal Housing and Residential Life workgroups.

Please email us at housing@csustan.edu if you believe you will be housing insecure at any time during the 2020-21 academic year. At this time, there is still room to safely accommodate additional students. Visit the Housing Application Portal to submit a Spring 2021 housing application. 

What will living on campus be like if all classes are online?
Housing is committed to providing a safe community for our residents while offering a variety of academic support services, fun events, and virtual networking opportunities with faculty and staff. 

Residents will have access to exclusive academic support services dedicated to helping students succeed while learning online. Programming and special events will also continue during this time. Residents can view a full list of offerings on the Monthly Program Calendar page or through the Programming tab in the Housing Portal

In order to keep the community safe, Housing and Residential Life has set the expectation that students who live on campus should practice the following:  

  • Refrain from extensive travel during the weekends, term, and/or academic year  
  • Wear a protective face covering in public areas of the community including but not limited to the Front Office, Village Café, and laundry facilities, as well as in-unit when social distancing is not possible  
  • Practice CDC guidelines for regularly cleaning and disinfecting common areas, frequently-touched surfaces and individual rooms
  • Non-resident guests can visit in public, outdoor areas but are not allowed to enter the residential units
  • Implement roommate bathroom, shower, and kitchen use schedules (if applicable)

Visit the Community Health and Wellness page for additional details, guidelines and expectations for living on campus. 

When is the first rent payment due?
The first payment for Spring 2021 is due January 1st. Housing payments are due on the 1st of each month and residents have until the 10th to submit their payments. To make a payment, simply log into your Student Account and pay online. You can also submit a check payment, made out to CSUS Housing, to the Housing Office. Please be sure to include your Student ID # on your check.  

If you have questions about rent, payment plans, or other financial questions related to housing, you can schedule a Zoom appointment with our Student Accounts Specialist

Will the RAs and PALs still live on campus to support students?
Yes, Resident Assistants and Peer Academic Leaders will still live on campus and are available to assist residents in a variety of ways. 

Resident Assistants help support residents on their college journey. They can recommend clubs and organizations - many of which are still meeting virtually - as well as help residents connect with their roommates, neighbors, and campus resources. 

Peer Academic Leaders are also a great support system to help residents succeed in their online classes. They can assist with:

  • Syllabi Review and understanding how course assignments are impacted
  • GPA projections based on how students feel they may be doing mid-semester and ways to communicate with their professor about grade in light of online mode of instruction
  • Study plan and skill development
  • Test-taking skills development and understanding how test formats may change with online instruction
  • Time management and prioritizing of tasks and responsibilities
  • Campus resource referrals and support with setting up initial appointments
  • Navigating the university website, online student portal, course websites (Blackboard), student email account, and resources for university changes related to COVID-19

If you need academic support, please do not hesitate to contact Dr. Jessica Bettencourt Wojciechowski, Assistant Director of Residential Education, at jbettencourt@csustan.edu.

Will I still have access to campus services?
The Housing Office, Warrior Food Pantry, and Student Health Center are physically open.

Essential student services such as the Academic Success Center, Career & Professional Development, Diversity Center, Learning Commons, Psychological Counseling Services, and others will continue, with many departments providing access online or by phone. These steps have been taken to ensure the health, safety and well-being of students while enabling the University to continue supporting your degree completion during this time.

For the most up-to-date list of campus services as well as their contact information, please visit the Stan State COVID-19 Updates & FAQ page. More information will be released as the fall semester gets closer. 

Will maintenance staff still be available to respond to work orders?
Yes. Maintenance and custodial teams continue to operate and respond to service requests. Maintaining a clean and safe living environment is imperative for both personal and community health and well-being.

What dining facilities will be open?
The Village Cafe is currently the only dining facility open on campus. The Cafe offers a safe dining experience for residents, including but not limited to: 

  • Use of the Boost mobile app for touchless online ordering and payment 
  • Scheduled pick-up/to-go service 
  • Plexiglass shields located at cashier counter and pick-up area 
  • No reusable utensils or shared condiment dispensers 

Face masks and social distancing are required upon entry of the Village Café. 

Winter Intersession (Jan 4 - Jan 26) Hours of Operation

Village Cafe
Monday - Friday
10:00 a.m. - 2:00 p.m.

The Market Convenience Store 
Located at the Village Cafe
Monday - Friday
10:00 a.m. - 2:00 p.m.

For up to date information on meal plans, nutrition, menus, safety and more, visit the Warrior Eats website. Hours and locations may be affected by events such as campus closures or holiday shutdowns. 

Can I cancel my housing application for Spring 2021?
If you are a current resident and would like to cancel your Academic Year contract, you must submit a Petition to Cancel form to the Housing Office. 

If you are not a current resident and would like to cancel your application for Spring 2021,  you can do so by following these steps:

  • Log into the Application Portal (if you have trouble logging back in, select the “CSUSTAN – Student SSO Login option).
  • The link to cancel the application can be found in two places: the first one can be found by selecting the “Apply Here” tab. At the bottom of that page, select the banner that reads “To cancel your application, click here and complete the cancellation process.”
  • The second location is the Application Status page of your application (the last page of the application). At the bottom of the Application Status page, select the banner that reads “To cancel your application, click here and complete the cancellation process.”
  • It is required to share why you are cancelling your Housing Application.
  • Select the “Cancel Application” option which will then take you to the “Cancellation Acknowledgement” page. This page confirms your cancellation. 

It is recommended that if you would like to cancel your Spring 2021 housing application after Monday, November 30, please email the Housing Office for further direction. 

Will classes still be online in the Spring?
On September 10, 2020, the Chancellor's Office shared that all 23 CSU campuses will continue in a primarily virtual format for the academic term beginning January 2021. To read the full message, check your student email account or visit the Messages to Campus Community webpage

Can I stop by for a tour of the Village?

Please make a virtual tour appointment instead of stopping by. In-person tours are not available at this time. To schedule a Zoom virtual tour with a Housing Ambassador, please contact Katie Billiet, Communications and Occupancy Management Specialist, at kbilliet@csustan.edu.


COVID-19 Testing Requirements 

Am I required to take a COVID-19 test because I live on campus? 
All residents are strongly encouraged to complete testing for COVID-19 on at least a monthly basis throughout the semester.  

Residents who are traveling back to campus from winter break or who travel during the semester are encouraged to get tested immediately upon return from their destination. If possible, residents should test prior to coming back to campus; although we understand that this is not always possible.  

Residents who are student-athletes, taking in-person courses, or nursing students may have mandatory testing requirements. Please review the COVID-19 Protocol for Testing for more information.  

If I have recently traveled, do I need to quarantine when I return? 
Residents who come back to campus after traveling should sequester and limit themselves to essential outings only, such as work, health care appointments, or picking up mail and groceries, for 14 days in their unit in conjunction with testing. Testing should be done on days 5-6 and then again during the range of days 11-14. This protocol is based on guidelines from the Stanislaus County Health Services Agency. 

I tested positive while staying off-campus but need to return to campus. I am unable to stay off-campus. What do I do? 
You will be able to return to campus and safely isolate in your unit, but please notify Housing immediately and prior to your return, if possible. You can call any time, any day of the week, at (209) 667-3675 and speak with a Housing staff member who will help you safely plan your return to campus.  

Staff will help you isolate inside your unit, and will coordinate meal and grocery deliveries to your apartment or suite, laundry pick-up, trash and recycling disposal, and mail services. If you have roommates, we have units reserved specifically for them so they can safely quarantine as well. 

I’m living on campus and tested positive. What happens now? 
Notify Housing immediately. You can call any time, any day of the week, at (209) 667-3675 and speak with a Housing staff member. Staff will help you isolate inside your unit, and will coordinate meal and grocery deliveries to your apartment or suite, laundry pick-up, trash and recycling disposal, and mail services.   

You will not be directed to leave campus, or asked to figure it out on your own – we want you to isolate in the safety and comfort of your apartment or suite - and, if you have roommates, we have units reserved specifically for them so they can safely quarantine as well. 

If you have any questions about COVID-19 testing for Housing residents, please contact the Housing Office. 


For live updates from campus, housing, and faculty, we recommend monitoring your student email closely. You can also follow the links below:

If you have questions, please email the Housing Office at housing@csustan.edu.