COVID-19 Housing FAQ

covid-19Housing Remains Open

In response to the increasing number of confirmed cases in and around our region and in light of the fact that many of our sister CSU campuses are currently taking actions to mitigate risk, the University has secured approval from the Chancellor’s Office and support from our Academic Senate to take a phased approach to a suspension of face-to-face classes at both our Turlock and Stockton campuses.

To be clear, the campus currently remains safe.

These measures are being taken to reduce risk to protect the health of our students, faculty, and staff and to limit the spread of the COVID-19 within our campus communities.

Frequently Asked Questions

Why is on-campus housing open when all classes are transitioning to be online?
Housing and Residential Life recognizes that, in addition to the benefits and support services offered to residents, some students will not have the option or may not be able to leave campus, thus it is important that the community remains open.

Will I be able to live on campus for Fall 2020?
The Chancellor’s Office recently announced the decision that all CSU campuses will offer “courses primarily being delivered virtually for the fall 2020 term.” We are still waiting on a final decision of what social distancing and safety measures will be implemented by the university, Chancellor’s Office, and public health departments for Housing and Residential Life operations.

Because of this, we are postponing room placement and room selection from their originally-scheduled dates in May. Applications will continue to be marked as completed in the order they are received (applicants will receive a confirmation email to their Stan State email address) and we will also continue to send email updates as additional information is provided. 

Please email us at if you believe you will be housing insecure at any time during the 2020-21 academic year.

We cannot confirm plans for Spring 2021 at this time. 

If classes are moving to an online format for Spring and Fall 2020, is Housing closing?
No, Housing remains open and operational. The Academic Hub, Residential Life Hub, Computer Lab, and Game Room will, however, be closed during this time.The Community Center Laundry Room is still open and available to residents during its regular hours.

The Housing Office is open 10:00 a.m. to 5:00 p.m., Monday through Friday, and 1:00 p.m. to 5:00 p.m., Saturday and Sunday. We encourage all residents and visitors to please email the office with any questions they might have instead of physically visiting the Front Desk, in support of social distancing practices. 

If a resident needs computer access, they are encouraged to visit the COVID-19 Update: Computer Lab Closures page as soon as possible to reserve a Chromebook and/or WiFi hot spot. 

Can I cancel my housing application for 2020-21?
If at any time you decide that you would like to cancel your application, you can do so by following these steps:

  • Log into the Application Portal (if you have trouble logging back in, select “CSUSTAN – Student SSO Login)
  • The link to cancel the application can be found in two places: the first is on the “Apply Here” tab. At the bottom of the Apply Here page, select the banner that reads “To cancel your application, click here and complete the cancellation process.”
  • The second location is the Application Status page of your application (the last page of the application). At the bottom of the Application Status page, select the banner that reads “To cancel your application, click here and complete the cancellation process.”
  • It is required to share why you are cancelling your Housing Application
  • Click on the “Cancel Application” button which will then take you to the “Cancellation Acknowledgement” page. This page confirms your cancellation. 

Applications cancelled after July 21, 2020 may be subject to a cancellation fee. 

If you cancel your fall application and, in the event that Spring 2021 goes back to normal, you decide to move back to campus, the Housing Office can reinstate your application.

If I leave now, will I receive a refund for the time that I am not here?
If you checked out of Housing prior to March 29, your student account will be adjusted and rent fees reversed from March 23 - May 24. Then, a credit will be posted to your account based on your room type.

If you checked out after March 29, your student account will be adjusted and rent fees reversed from the date of check out. For example, if you checked out on April 8, you will be credited April 8 - May 24. 

Cancellations and move outs after Friday, May 1st will be reviewed on a case-by-case basis and refunds beyond that time are not guaranteed, due to the close proximity of the housing contract end date (May 24).

Refunds will take approximately 4-6 weeks to be processed via direct deposit or check (mailed to the resident’s mailing address listed on their MyStanState student account).

We understand that there will be many questions about rent adjustments and refunds and we will respond to your questions as timely as possible.  Please send all credit and refund questions to  

Will I get a Meal Plan refund?
If you have already moved out due to COVID-19 or if you plan on moving out, the meal plan balance that remains on your account at the time of check out is the amount you should expect to be credited. Credits will apply to any amount due to the university and the difference will be refunded.

If you move out after May 1st, you will likely not receive a refund due to the close proximity of the housing contract end date (May 24). 

Refunds will take approximately 4-6 weeks to be processed via direct deposit or check (mailed to the resident’s mailing address listed on their MyStanState student account).

You can check your Meal Plan balance at

How do I check out if I plan on leaving?
In order to better provide a quick, no-contact check out process in support of social distancing practices, Housing has implemented an online Express Check Out. Visit the Move Out page for full details. 

I already moved out but didn't check out when I left. What do I do?
If you have already moved all of your items out of your unit but did not check out at the Front Desk and you do not plan to return to Housing this semester, please email us at to notify staff and then review the Move Out page for further instruction.

I’m moving out and am expecting mail and/or packages, what should I do?
As part of the check out process, you will complete an online mail forwarding form that will forward all of your first class priority mail.

If you are waiting for a package, you should contact the seller to get your package re-routed to a different address or cancel your delivery. If this is not an option, and you are leaving before your package arrives, Housing will hold your packages until regular operations resume.

Students who have medical supplies, prescriptions, or perishable items may make arrangements to pick up their packages from the Housing Office during business hours by notifying at least 72 hours in advance with the name of who will be picking up your package (if not you) and the pick-up date.

Will the RAs and PALs still live on campus to support students?
Housing professional staff and student staff will continue to provide academic support and assistance wherever needed. We have suspended our Peer Academic Leader Program for the rest of the spring 2020 term; however, we do have Academic Support Assistants available during online Office Hours throughout the week.

Academic Support Assistants can help with:

  • Success Strategies for online mode of instruction
  • Syllabi Review and assistance understanding how course assignments are impacted
  • GPA projections based on how students feel they may be doing mid-semester and ways to communicate with their professor about grade in light of online mode of instruction
  • Study plan and skill development
  • Test-taking skills development and understanding how test formats may change with online instruction
  • Time management and prioritizing of tasks and responsibilities
  • Campus resource referrals and support with setting up initial appointments
  • Navigating the university website, online student portal, course websites (Blackboard), student email account, and resources for university changes related to COVID-19

If you need academic support, please do not hesitate to contact Jessica Bettencourt Wojciechowski at

Will maintenance staff still be available to respond to work orders?
Yes. Maintenance and custodial teams continue operate and respond to service requests within the community. Urgent issues will be prioritized. Maintaining a clean and safe living environment is imperative for both personal and community health and well-being.

Are the Residential Life and Academic Hubs open?
No. Both Hubs are closed, as well as the Computer Lab, Game Room and gaming or sports equipment rentals.

Will community programming continue?
Our programming team offers a variety of online events, virtual Village Ventures, and social opportunities. You can view the offered online activities by visiting the Current Residents Events page

Will I still have access to campus services?
To increase social distancing and significantly reduce the population of students, faculty and staff on campus, the Student Recreation Center, Library and University Student Center are closed. 

The Student Health Center and Housing and Residential Life will remain physically open. The Warrior Food Pantry will be open and Food Box Distribution will continue as scheduled.

Psychological Counseling Services and all other Student Affairs departments and programs (e.g., the Learning Commons, Academic Success Center, Disability Resource Services, and more) will continue to be accessible remotely. The Village Cafe services has moved to take-out orders only.

Does my meal plan still work?
Yes. Meal plans are still active per the terms and conditions of the License Agreement.

Will all dining facilities remain open?
No. Dining facilities will have modified hours during this time. Meals are TAKE OUT/TO-GO ONLY. Online ordering is available by selecting the Brunch or Dinner option listed below or by visiting the Chartwells website

Village Café | Brunch

Brunch is available from 10 a.m. - 1 p.m. in the Village Cafe. Brunch online orders must be submitted before 12:30 p.m. to ensure your order is ready and picked-up before the cafe closes.

Village Café | Dinner

Dinner is available from 5 p.m. - 7 p.m. in the Village Cafe. Dinner online orders must be submitted before 5:30 p.m. to ensure your order is ready and picked-up before the cafe closes.

Please give the culinary team at least 15-20 minutes to prepare and have your order ready for you.

Please remember to practice social distancing at all times within the Village Cafe. 

For live updates from campus, housing, and faculty, we recommend monitoring your student email closely. You can also follow the links below:

If you have questions, please email the Housing Office at