COVID-19 Housing FAQ

covid-19Housing Remains Open

In response to the increasing number of confirmed cases in and around our region and in light of the fact that many of our sister CSU campuses are currently taking actions to mitigate risk, the CSU Chancellor’s Office and the Board of Trustees has decided that the CSU will offer “courses primarily being delivered virtually for the fall 2020 term."

To be clear, our campus currently remains safe.

These measures are being taken to reduce risk to protect the health of our students, faculty, and staff and to limit the spread of the COVID-19 within our campus communities.

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Fall 2020 & Spring 2021Summer 2020Spring 2020 Refunds & Rent AdjustmentsSpring 2020 Move Out


Fall 2020 & Spring 2021 


If classes are moving to an online format for Fall 2020, is Housing closing?
No, Housing and Residential Life remains open and operational. We recognize that, in addition to the benefits of living on campus and support services offered to residents, some students do not have the option to live elsewhere, thus it is important that the community remains open.

We encourage all students, residents, and visitors to please email us with any questions instead of physically visiting the Front Desk, in support of social distancing practices. 

Will I be able to live on campus for Fall 2020?
We are striving to accommodate as many residents as safely possible next year under the advisement of the university, Chancellor’s Office and public health officials, as well as internal Housing and Residential Life workgroups.

Please email us at housing@csustan.edu if you believe you will be housing insecure at any time during the 2020-21 academic year. At this time, there is still room to safely accommodate additional students. Visit the Housing Application Portal to submit an application. 

What will living on campus be like if all classes are online?
Housing is committed to providing a safe community for our residents while offering a variety of academic support services, fun events, and virtual networking opportunities with faculty and staff. 

Residents will have access to exclusive academic support services dedicated to helping students succeed while learning online. 

Programming and special events will also continue during this time. Village Ventures include virtual tours of exciting sights all over the world and other events such as hosted games and trivia, craft kits, virtual socials and group exercise, snack pick-ups, and much more will be offered throughout each month. 

In order to keep the community safe, Housing and Residential Life has set the expectation that students who live on campus should practice the following:  

  • Refrain from extensive travel during the weekends, term, and/or academic year  
  • Wear a protective face covering in public areas of the community including but not limited to the Front Office, Village Café, and laundry facilities, as well as in-unit when social distancing is not possible  
  • Practice CDC guidelines for regularly cleaning and disinfecting common areas and individual rooms; any shared bathroom should be cleaned twice per day 
  • Implement roommate bathroom, shower, and kitchen use schedules 
  • Residents may be placed based on level of concern for their health and safety, therefore exact roommate matches are not guaranteed

It is requested that all visitors practice the same health and safety guidelines as our residents. Roommates must mutually agree upon having guests visit their unit and overnight guests will not be permitted. Visitors will be expected to wear masks in all public areas of the community and should not visit if they are feeling ill. Guest policies are subject to change at anytime to conform to public health and university guidelines.  

Additional guidelines will be sent to residents prior to Move-In Week. 

When is the first rent payment due?
The first payment for Fall 2020 semester will be due August 13th. To make a payment, simply log into your Student Account and pay online. You can also submit a check payment, made out to CSUS Housing, to the Housing Office. Please be sure to include your Student ID # on your check.  

Will the RAs and PALs still live on campus to support students?
Yes, the Resident Assistant and Peer Academic Leader programs will both resume in the fall. 

Resident Assistants help support residents on their college journey. They can recommend clubs and organizations - many of which are still meeting virtually - as well as help residents connect with their roommates, neighbors, and campus resources. 

Peer Academic Leaders are also a great support system to help residents succeed in their online classes. They can assist with:

  • Syllabi Review and understanding how course assignments are impacted
  • GPA projections based on how students feel they may be doing mid-semester and ways to communicate with their professor about grade in light of online mode of instruction
  • Study plan and skill development
  • Test-taking skills development and understanding how test formats may change with online instruction
  • Time management and prioritizing of tasks and responsibilities
  • Campus resource referrals and support with setting up initial appointments
  • Navigating the university website, online student portal, course websites (Blackboard), student email account, and resources for university changes related to COVID-19

If you need academic support, please do not hesitate to contact Dr. Jessica Bettencourt Wojciechowski, Assistant Director of Residential Education, at jbettencourt@csustan.edu.

Will I still have access to campus services?
The Housing Office, Warrior Food Pantry, and Student Health Center are physically open.

Essential student services such as the Academic Success Center, Career & Professional Development, Diversity Center, Learning Commons, Psychological Counseling Services, and others will continue, with many departments providing access online or by phone. These steps have been taken to ensure the health, safety and well-being of students while enabling the University to continue supporting your degree completion during this time.

For the most up-to-date list of campus services as well as their contact information, please visit the Stan State COVID-19 Updates & FAQ page. More information will be released as the fall semester gets closer. 

Will maintenance staff still be available to respond to work orders?
Yes. Maintenance and custodial teams continue to operate and respond to service requests. Maintaining a clean and safe living environment is imperative for both personal and community health and well-being.

What dining facilities will be open?
At this time, we do not know how many dining facilities will be available on campus beyond the Village Cafe. The opening of the Village Café dining facility is based on a phased approach that is compliant with county, state, and federal guidelines. This plan will offer a safe dining experience for residents, including but not limited to: 

  • Use of the Boost mobile app for touchless online ordering and payment 
  • Scheduled pick-up/to-go service 
  • Plexiglass shields located at cashier counter and pick-up area 
  • No reusable utensils or shared condiment dispensers 

Face masks and social distancing will be required upon entry of the Village Café. At this time, we have no further information about what other eateries will be open on campus during the fall semester.  

When can I move in?
Move-In Week will begin Wednesday, August 19. Residents will be able to schedule a move-in timeslot to unload their belongings.

We ask that if a resident or their anticipated Move-In Day helpers feel ill, that they contact the Housing Office to reschedule a move-in date. Additional Move-In Week details will be emailed to residents in early August.  

Can I cancel my housing application for 2020-21?
If at any time you decide that you would like to cancel your application, you can do so by following these steps:

  • Log into the Application Portal (if you have trouble logging back in, select the “CSUSTAN – Student SSO Login option).
  • The link to cancel the application can be found in two places: the first one can be found by selecting the “Apply Here” tab. At the bottom of that page, select the banner that reads “To cancel your application, click here and complete the cancellation process.”
  • The second location is the Application Status page of your application (the last page of the application). At the bottom of the Application Status page, select the banner that reads “To cancel your application, click here and complete the cancellation process.”
  • It is required to share why you are cancelling your Housing Application.
  • Select the “Cancel Application” option which will then take you to the “Cancellation Acknowledgement” page. This page confirms your cancellation. 

I already know I do not want to live on campus in the fall, but I may want to move back to campus in Spring 2021. Is that possible?
If you would like to change your application status to Spring Semester Only, please refer to the Fall Housing Intent Survey sent to your email inbox in late July. If you have not yet applied and would like to fill out a Spring-Only application, simply apply online through the application portal

If a returning resident who selected a room during VIP Early Application Week changes their application from academic year to Spring Only, their room selection will be removed to accomodate fall move-ins. We do not have details at this time regarding the spring semester room placement process, but will continue to send updates as information becomes available. 


Summer 2020 


What services are offered for residents living on campus over the summer?
During the summer, students who need essential housing are able to apply to live on campus. Applications for summer housing closed on May 24.

Programming during the summer is limited and there is no meal plan offered. The MSR Café is the only open eatery on campus, open on weekdays from 9:30 a.m. to 1:30 p.m.

The Community Center Laundry Room is open during business hours. After hours, we ask that residents use the Village III laundry rooms, which are open 24/7 and are located on every floor.

The Game Room, TV Lounge, Computer Lab, Academic Hub, Residential Life Hub, and Village Cafe are closed at this time. Due to guidance from public health officials, the pools and spa are also closed at this time. 

Is the Housing Office open over the summer?
The Housing Office is open from 7:30 a.m. to 4:00 p.m., Monday through Friday. The office is closed on weekends. 

If you are living on campus and need assistance outside of office hours, please call 209-667-3675 to be connected with a staff member.

Can I stop by for a tour of the Village?
Please make a virtual tour appointment instead of stopping by. In-person tours are not available at this time. To schedule a Zoom virtual tour with a Housing Ambassador, please contact Katie Billiet, Communications and Occupancy Management Specialist, at kbilliet@csustan.edu.


Spring 2020 Refunds and Rent Adjustments 
 

I left during Spring 2020 due to COVID-19. Will I receive a refund?
If you checked out of Housing prior to March 29 due to COVID-19, your student account will be adjusted and rent fees reversed from March 23 - May 24. Then, a credit will be posted to your account based on your room type.

If you checked out after March 29, your student account will be adjusted and rent fees reversed from the date of check out. For example, if you checked out on April 8, you will be credited April 8 - May 24. 

Cancellations and move outs after Friday, May 1st will be reviewed on a case-by-case basis and refunds beyond that time are not guaranteed, due to the close proximity of the housing contract end date (May 24).

Refunds will take approximately 4-6 weeks to be processed via direct deposit or check (mailed to the resident’s mailing address listed on their MyStanState student account).

We understand that there will be many questions about rent adjustments and refunds and we will respond to your questions as timely as possible.  Please send all credit and refund questions to housing@csustan.edu.  

Will I get a Meal Plan refund?
If you moved out due to COVID-19, the meal plan account balance at the time of check out is the amount you should expect to be credited. Credits will apply to any amount due to the university first and then the difference will be refunded.

If you move out after May 1st, you will likely not receive a refund due to the close proximity of the housing contract end date (May 24). 

Refunds will take approximately 4-6 weeks to be processed via direct deposit or check (mailed to the resident’s mailing address listed on their MyStanState student account).


Spring 2020 Move Out 


I moved out and am expecting mail and/or packages, what should I do?
As part of the check out process, you completed an online mail forwarding form that will forward all of your first class priority mail.

If you were expecting a package to arrive and were unable to reroute it before move out, you can pick up your package from the Housing Office during business hours. Please call the office in advance so we can verify that we received the package and have it in our possession.

If you are unable to pick up your package and decide to send someone else to retrieve it, please email us at least 72 hours in advance with the name of who will be picking up your package and the pick-up date. 

For more details regarding Spring Move Out, please visit the Move Out Process page.


For live updates from campus, housing, and faculty, we recommend monitoring your student email closely. You can also follow the links below:

If you have questions, please email the Housing Office at housing@csustan.edu.