Customer Service Center

The Logistical Service’s Customer Service Center is the communications hub of Capital Planning & Facilities Management. This office receives and dispatches all requests for routine (non-billable), non-routine (billable), and emergency services. Non-Emergency and service work requests are now created by the requester by using the Online Work Order link.  Any emergency service work requests during regular business hours, Monday through Friday from 8:00 am to 5:00 pm, please call (209) 667-3211.

Our Customer Service Center also takes calls from all across campus and forwards them to the appropriate unit within CPFM during regular working hours. If an emergency arises requiring any facilities service after regular business hours or on weekends or holidays, please contact the University Police Department at (209) 667-3114.

Work orders for events are created based on certain criteria that are entered through the University's 25Live Event Request process.

For more information on how to submit a work order, please see the Work Order Procedures tab below.

Examples of Routine Services

  • Broken sprinkler heads
  • Burned out light ballasts
  • Custodial services
  • Diffusers broken/hanging
  • Emergencies
  • Emergency clean up
  • Exit device problems
  • Gas Leaks
  • Graffiti removal
  • Heating/air conditioning - too cold/hot
  • Key broken in lock
  • Lights not working
  • Locked classrooms
  • Plumbing leaks
  • Roof leaks

Examples of Non-Routine Services

  • Electrical services for special events
  • Building Renovations
  • Furniture assembly (bookcases, etc.)
  • Furniture repair
  • Moving services
  • Name/desk/door plates
  • Packing boxes
  • Painting (excluding graffiti removal)
  • Lost Keys
  • Servicing of University owned vehicles (example: gas and electric powered cars, carts, vans, and tractors)
  • Event Services (example: delivery and pick-up of equipment, cleaning)

Work Orders are recorded and processed through an automated maintenance management system. Capital Planning & Facilities Management can best provide service to all departments if Work Orders for cost recovery work are submitted by the requester.  The Online Work Order is intended to simplify and expedite the process by clarifying the scope of work requested and identifying the departmental contact. All projects for auxiliary or other campus related non-state funded groups, regardless of fund source, require submission of an Online Work Order.

Submit an Online Work Order Request

Use the Work Order Request Guide link for step by step instructions on how to submit an online work order request.

Deadlines

Submit an Online Work Order with as much of a lead time as possible. Department resources will be assigned in order of date received.

Estimates

Estimates are completed upon request. Please indicate that an estimate is required on the Online Work Order submission.

Review & Approval

Any alterations involving campus signage, moving walls or doors and/or any change in room classifications will require the approval of the area Vice President and the Campus Building Official.

Cancellations

If a requesting department cancels a project after it has been initiated, all labor and cost of materials used or ordered prior to the cancellation will be charged.

Updated: February 07, 2024