Student Resources & FAQs

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CSU CARES Program

The CSU Cares Program offers emergency grants for CSU students experiencing financial hardships directly due to the COVID-19 pandemic. The funding is made possible through the Higher Education Emergency Relief Fund (HEERF) authorized by the recent Coronavirus Aid, Relief, and Economic Security (CARES) Act, as well as existing CSU campus-based resources.

This is an emergency grant and not a loan. It does not have to be repaid.

More information: CSU CARES Program at-a-Glance.pdf

CARES Act Report


Virtual Classes

Contact your professors if you have specific questions about your classes. During these unprecedented “Virtual University” days, we are working alongside faculty to ensure you have the tools and support to finish your semester strong.

There are a variety of University-supported services and resources to help, as listed on this page.

Are you ready for virtual learning?

Tips for Virtual Learning

Academic Advising & Holds

Academic advising remains available while the University operates remotely. Academic advising is an important resource to help you make progress toward graduation, especially as we approach the registration period for fall 2020 classes.

  • You may make an appointment with an advisor in your major by contacting that advisor directly via email. In these special circumstances, we recommend that you copy the department chair on your email to ensure that your advising needs are met in a way that fits your major department’s advising process.
  • You may make an online appointment with an advisor in the Academic Success Center. Making an appointment for advising with the Academic Success Center might be especially useful to you if you:
    • Have not yet declared a major
    • Have questions about general education or graduation requirements
    • Are on academic probation
    • Are a pre-nursing student
    • Are in need of any additional advising support

Helpful links:

In an effort to reduce obstacles to registration, most departments are not placing advising holds for the fall 2020 registration period. If a hold is placed by your department, seek an advising appointment as outlined above. Any holds on your account that need to be cleared prior to fall 2020 registration will be placed March 27. On myStanState, you can see which department placed a hold by clicking on the ‘details’ link.

Summer and fall 2020 registration periods holds are not being placed for failure to provide proof of MMR vaccination.

Technology Resources

Laptop/Hotspot Requests

  • A limited supply of Chromebooks and hotspots are available for students to request as loaners. Visit OIT Tech Checkout to make a reservation.

Wi-Fi/Internet Access on Campus

  • Outside Wi-Fi areas: DBH courtyard, Art/Music pavilion, and Athletics Arena
  • Turlock campus parking lots with Wi-Fi access for students. You will need your Warrior log-in credentials to access the network.
    • Lot 2 (near the Art Building)
    • Lot 5 (north of Demergasso-Bava Hall)
    • Lot 11 (adjacent to Naraghi Hall)
  • Stockton Campus areas with Wi-Fi.
    • Front entrance to Acacia Building
    • Rear parking south of the Acacia Building
    • Parking west of the Acacia Building (lot between the Acacia and the Magnolia Mansion or Wellness Works)

During this pandemic, some internet providers are offering free internet.

  • Comcast: Offers Xfinity WiFi for free. All Xfinity hot-spots are free to the public during this time.
  • AT&T: Offers schools unlimited data and open hot-spots.
  • Charter: Offering free Spectrum internet to students.

Computer Labs Closed

  • All computer labs located on the Turlock and Stockton campuses are closed

Training/resources for web-based instruction platforms

Technology Support

8 a.m. to 5 p.m., Monday-Friday
Will continue to provide front window in-person support in Library Annex (LX11) and LX 11 will be closed after 5 p.m.
5 p.m. to 8 p.m., Monday-Thursday
After-hours phone calls and work order ticket support will continue.

Contact OIT Technology Support or complete a technology support Work Order Request.

University Library

The University Library is not providing in-person services; online library and research services are available.

Academic Department Contacts

Student Services

Essential student services will continue, with many departments providing access online or by phone. These steps have been taken to ensure the health, safety and well-being of students while enabling the University to continue supporting your degree completion during this time.

Open on Campus, Subject to Social Distancing

Food Box Distribution

Food Box Distributions will remain available on specified days. Please check the University Events Calendar to see which days food box distributions are available and check Warrior Weekly on Wednesdays for any updates as well.

Housing & Residential Life

Housing remains open. The housing office will be open from 9:00 a.m. to 7:00 p.m. until further notice. We encourage all residents and visitors to please email the office with any questions they might have instead of physically visiting the Front Desk, in support of social distancing practices. View Student Housing FAQs

Student Health Center

Please call ahead at (209) 667-3396. Open from 8 a.m. to 5 p.m. Please don't come in for routine cold or flu symptoms — it won't help you recover faster and will just expose others. Visit the Student Health Center website for a summary of our advice; the only exception to this is that we DO want folks to call if they have fever or cough, especially if they have been in one of the COVID-19 hotspots. Appointments can be made by phone. Please be advised, that due to the coronavirus, the SHC has implemented a telephone screening procedure for all patients experiencing cold and flu-like symptoms.

Village Café - Campus Dining

Take-out only

Warrior Food Pantry

Open from 9 a.m. to 4 p.m. Monday through Friday. Students can still receive up to 10 items a week from the pantry depending on our ability to stock food.

Moved to Online or Telephone

Academic Success Center

The Academic Success Center will operate remotely until further notice. Online academic advising will be available for general education and graduation requirements, academic probation, pre-nursing, and undeclared students through the Academic Success Center. Please note: You must contact your major department for major-specific advising. ASC Advisors will be available through online Zoom video conferencing, email or by telephone. Appointments are available Monday through Thursday from 9 a.m. to 4 p.m. Friday appointments will become available if needed. Please book your appointment online. Call (209) 667-3700 or email advisingresource@csustan.edu if you have any questions.

Basic Needs Coordinators

CalFresh application assistance will be available remotely. Appointments will be done via email, Zoom or phone call. Please contact a Basic Needs Coordinator via email at basicneeds@csustan.edu for assistance.

Campus Cares

Campus Cares (critical assistance) remains available to process crisis assistance request forms and provide non-clinical case management via email, Zoom or phone call.

Career & Professional Development

The Career & Professional Development Center will operate remotely until further notice. Please use HireStanState to make remote appointments with a Career Coach, attend virtual workshops via Zoom, search and apply for jobs and internships. For questions please call us at (209) 667-3661 from 8 a.m. to 5 p.m. Monday through Friday or email career@csustan.edu. All events postponed.

Cashiers, Enrollment Services, and Financial Aid

Effective immediately, most services provided by the Cashiers, Enrollment Services and Financial Aid Offices will be operating remotely. Limited services are available. Students can submit documents to the Financial Aid office by fax (209) 664-7064, via mail, or drop them off in one of the drop boxes located in the MSR building lobby. Payments to Cashiers can be dropped off in the drop box as well.
If you have any questions, we encourage you to send an email to the appropriate department:
Records & Registration
Admissions Processing
Financial Aid & Scholarships
Student Financials (Cashiers)

Disability Resource Services

Disability Resource Services staff will be working remotely. We will still provide support for student accommodations including audio recording lectures, alt-media, note-taking assistance, ASL Interpresenting/CART captioning and testing. Please visit our COVID-19 DRS page to view the list of available resources. For inquiries, please call us at (209) 667-3159 or email us at drs@csustan.edu

Diversity Center

The Diversity Center will operate remotely until further notice. For more information, please call (209) 667-3511 Monday through Friday from 8 a.m. to 5 p.m. or email diversitycenter@csustan.edu.

Educational Opportunity Program (EOP)

EOP staff will be working remotely. Visit the EOP Advising page to schedule an online appointment with your EOP advisor. To check the status of your EOP application please email Gaby Morder at gmorder@csustan.edu.

Learning Commons

Learning Common services are available remotely. Plans are underway to make tutoring, Supplemental Instruction and the Writing Center available online by April 2, 2020. We are available to assist you remotely from 8 a.m. to 5 p.m. Monday through Friday. Please contact (209) 667-3642 or email us at learningcommons@csustan.edu.

New Student Orientation

At this time, New Student Orientation remains on schedule. We will keep incoming students updated with any changes made to the New Student Orientation format and schedule.

Promise Scholars

Please visit the Promise Scholars Advising page to schedule an online appointment with your Promise Scholar advisor.

Psychological Counseling Services

Psychological Counseling Services is open from 8 a.m. to 5 p.m. Please contact (209) 667-3381 to make an appointment.

Student Organizations & Fraternity/Sorority Life

Student Leadership & Development will operate remotely until further notice. Please call us at (209) 667-3778 or email us at sld@csustan.edu. Please note: ALL physical student organization events and meetings have been cancelled for the remainder of the Spring semester. We encourage organizations to continue to meet and build community virtually via WARRIORHUB, online portals, social media, and/or phone. In addition, all Warrior Leadership Program workshops have also been cancelled on both the Turlock and Stockton campuses.

Student Support Services (SSS)

SSS staff will be working remotely. As an SSS student, you can still meet virtually via Zoom with your advisor and the writing specialist. The physical SSS office, student lounge, and Peer Mentors will be unavailable to SSS students.

Undocumented Student Services

Meetings with immigration lawyers will be transitioned to online or telephone. Contact Polet Hernandez for more information at (209) 667-3519.

Closed Until Further Notice

Associated Students Inc. & University Student Center

ASI & SC are making decisions to cancel or delay campus events based on criteria provided by the California Department of Public Health. Visit ASI & SC webpage for the most up-to-date information.

Bookstore

At this time, the due date to return rental books is extended to June 15. You can get a prepaid shipping label at no cost to return your rental textbooks. Go to the bookstore website. Simply follow the prompts to create a pre-paid return label, pop your rental into a box and ship it back, free of charge. If for some reason you are unable to create the return label or the store is unable to re-open by the return date of June 15, we will work with you on getting the book returned. Free shipping is available on all online textbook orders. No discount code needed.

Student Recreation Complex

Campus Recreation will be closed. This includes the Stockton Campus Recreation Fitness Center and Aquatics Facility. If you are a faculty member, staff member or alumni with questions or concerns regarding your membership. Please contact (209) 667-3705.

Commencement

The campus remains fully committed to hosting all commencement ceremonies at a later time that is deemed safe for our graduates and their families to be on campus for a large gathering. The University will announce ceremony dates once new guidance about large group gatherings is issued.

We are dedicated to supporting all our graduates' needs to celebrate their tremendous accomplishments. Grad Fair will be rescheduled for a later time that is deemed safe and ensures that graduates will have everything they need for commencement ceremonies.

Academic Regalia, Announcements & Class Rings are available for purchase online.

Summer Courses

Summer courses will be administered in fully virtual or online modalities. All classes that are already planned for online formats will continue as planned. Students can register for all summer classes at this time. A tentative revised schedule is expected by April 17. Additional classes could be added after this date.

More information on Summer Session.

Fall 2020 Update

May 13, 2020 – We now have guidance from the CSU Chancellor’s Office and the Board of Trustees with Chancellor Tim White’s announcement on May 12, 2020, that the CSU will offer “courses primarily being delivered virtually for the fall 2020 term.”

Read: Message from President Junn

May 29, 2020 – Over the next couple of weeks, you will start to see the location(s) of your courses change from a physical location to an online or virtual delivery method.

Read: Modifications to Fall 2020 Course Schedule

Tuition & Fee Refund Information

Tuition Fees and Campus Mandatory Fees are charged to all students and must be paid to enroll in or attend the University, no fee or part of fee is optional. Campus Mandatory Fees, such as the Student Recreation Complex, Associated Students, University Student Center/Union, Instructionally Related Activity, Athletics, Health Facility, Health Services and Tuition fees are refundable in accordance with the California Code of Regulations Title 5, article 3, section 41802.

Parking

All University parking regulations remain in effect during this time. Parking permits are required if parking on campus Monday through Friday from 7 a.m. to 10 p.m. Parking Refunds

Student Employees

All student assistants are to be paid for their regularly scheduled hours at their regular rate through April 5, 2020. After this date, stateside student employees are eligible for continued pay under the Chancellor’s Office CVD Paid Administrative Leave policy.

See message sent April 9: Pay for Student Assistants


Updated: Tuesday, June 30