Student Resources & FAQs

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Transition to Virtual Classes

Courses that are already online will continue as planned.

All classes will be delivered online, beginning April 2 through the end of the Spring 2020 semester.

With the unprecedented ceasing of in-person classes until the end of the spring semester due to COVID-19, faculty will be working to continue your education via online tools or alternative instruction methods. Mostly, that means your professors are being asked to communicate to, share resources with, be in contact with, and support you and help you be successful in moving towards completion of your degree by using virtual means.

Some classes are not ideal for virtual instruction, so your faculty will have to focus on the most essential features of the class to allow you to successfully complete the coursework. For example, if it is a performance class, your professor might share a YouTube video performance and ask you to reflect upon or critique the performance.

Contact your professors if you have specific questions about your classes.

Tips for Virtual Learning

Academic Advising & Holds

Academic advising remains available while the University operates remotely. Academic advising is an important resource to help you make progress toward graduation, especially as we approach the registration period for fall 2020 classes.

  • You may make an appointment with an advisor in your major by contacting that advisor directly via email. In these special circumstances, we recommend that you copy the department chair on your email to ensure that your advising needs are met in a way that fits your major department’s advising process.
  • You may make an online appointment with an advisor in the Academic Success Center. Making an appointment for advising with the Academic Success Center might be especially useful to you if you:
    • Have not yet declared a major
    • Have questions about general education or graduation requirements
    • Are on academic probation
    • Are a pre-nursing student
    • Are in need of any additional advising support

Helpful links:

In an effort to reduce obstacles to registration, most departments are not placing advising holds for the fall 2020 registration period. If a hold is placed by your department, seek an advising appointment as outlined above. Any holds on your account that need to be cleared prior to fall 2020 registration will be placed March 27. On myStanState, you can see which department placed a hold by clicking on the ‘details’ link.

Technology Resources

Laptop or Hotspot Requests

Computer Labs & Wi-Fi/Internet Access on Campus

  • Outside WiFi areas: DBH courtyard, Art/Music pavilion and Athletics Arena
  • Computer labs are still open at both the Turlock (Naraghi Hall, Science 1 & Library Annex) and Stockton campuses and are practicing the appropriate social distancing.
  • Online Lab Availability App shows the latest status of the computer labs at both campuses.

The computer labs are wiped down several times a day, with instructions posted to clean the mouse, keyboard and area around the keyboard before and after each use. Additionally, keyboard covers are on their way any will be in place by March 23.

Training/resources for web-based instruction platforms

Technology Support

Contact OIT Technology Support or complete a technology support Work Order Request.

University Library

The University Library is not providing in-person services; online library and research services are available.

Student Services

Essential student services will continue, with many departments providing access online or by phone. These steps have been taken to ensure the health, safety and well-being of students while enabling the University to continue supporting your degree completion during this time.

Open on Campus, Subject to Social Distancing

Service/Department Instructions/Notes
Food Box Distribution Food Box Distributions will remain available on specified days. Please check the University Events Calendar to see which days food box distributions are available and check Warrior Weekly on Wednesdays for any updates as well.
Housing & Residential Life Housing remains open. The housing office will be open from 9:00 a.m. to 7:00 p.m. until further notice. We encourage all residents and visitors to please email the office with any questions they might have instead of physically visiting the Front Desk, in support of social distancing practices. View Student Housing FAQs
Student Health Center Please call ahead at (209) 667-3396. Open from 8 a.m. to 5 p.m. Please don't come in for routine cold or flu symptoms — it won't help you recover faster and will just expose others. Visit the Student Health Center website for a summary of our advice; the only exception to this is that we DO want folks to call if they have fever or cough, especially if they have been in one of the COVID-19 hotspots. Appointments can be made by phone. Please be advised, that due to the coronavirus, the SHC has implemented a telephone screening procedure for all patients experiencing cold and flu-like symptoms.
Village Café - Campus Dining Take-out only
Warrior Food Pantry Open from 9 a.m. to 4 p.m. Monday through Friday. Students can still receive up to 10 items a week from the pantry depending on our ability to stock food.

Moved to Online or Telephone

Service/Department Instructions/Notes
Academic Success Center The Academic Success Center will operate remotely until further notice. Online academic advising will be available for general education and graduation requirements, academic probation, pre-nursing, and undeclared students through the Academic Success Center. Please note: You must contact your major department for major-specific advising. ASC Advisors will be available through online Zoom video conferencing, email or by telephone. Appointments are available Monday through Thursday from 9 a.m. to 4 p.m. Friday appointments will become available if needed. Please book your appointment online. Call (209) 667-3700 or email advisingresource@csustan.edu if you have any questions.
Basic Needs Coordinators CalFresh application assistance will be available remotely. Appointments will be done via email, Zoom or phone call. Please contact a Basic Needs Coordinator via email at basicneeds@csustan.edu for assistance.
Campus Cares Campus Cares (critical assistance) remains available to process crisis assistance request forms and provide non-clinical case management via email, Zoom or phone call.
Career & Professional Development The Career & Professional Development Center will operate remotely until further notice. Please use HireStanState to make remote appointments with a Career Coach, attend virtual workshops via Zoom, search and apply for jobs and internships. For questions please call us at (209) 667-3661 from 8 a.m. to 5 p.m. Monday through Friday or email career@csustan.edu. All events postponed.
Cashiers, Enrollment Services, and Financial Aid Effective immediately, most services provided by the Cashiers, Enrollment Services and Financial Aid Offices will be operating remotely in an effort to promote safe social distancing. Limited services are available. If you have any questions, we encourage you to send an email to the appropriate department:
Records & Registration
Admissions Processing
Financial Aid & Scholarships
Student Financials (Cashiers)
Disability Resource Services Disability Resource Services staff will be working remotely. We will still provide support for student accommodations including audio recording lectures, alt-media, note-taking assistance, ASL Interpresenting/CART captioning and testing. Please visit our COVID-19 DRS page to view the list of available resources. For inquiries, please call us at (209) 667-3159 or email us at drs@csustan.edu
Diversity Center The Diversity Center will operate remotely until further notice. For more information, please call (209) 667-3511 Monday through Friday from 8 a.m. to 5 p.m. or email diversitycenter@csustan.edu.
Educational Opportunity Program (EOP) EOP staff will be working remotely. Visit the EOP Advising page to schedule an online appointment with your EOP advisor. To check the status of your EOP application please email Gaby Morder at gmorder@csustan.edu.
Learning Commons Learning Common services are available remotely. Plans are underway to make tutoring, Supplemental Instruction and the Writing Center available online by April 2, 2020. We are available to assist you remotely from 8 a.m. to 5 p.m. Monday through Friday. Please contact (209) 667-3642 or email us at learningcommons@csustan.edu.
New Student Orientation At this time, New Student Orientation remains on schedule. We will keep incoming students updated with any changes made to the New Student Orientation format and schedule.
Promise Scholars Please visit the Promise Scholars Advising page to schedule an online appointment with your Promise Scholar advisor.
Psychological Counseling Services Psychological Counseling Services is open from 8 a.m. to 5 p.m. In-person counseling services are available. Please contact (209) 667-3381 to make an appointment.
Student Organizations & Fraternity/Sorority Life Student Leadership & Development will operate remotely until further notice. Please call us at (209) 667-3778 or email us at sld@csustan.edu. Please note: ALL physical student organization events and meetings have been cancelled for the remainder of the Spring semester. We encourage organizations to continue to meet and build community virtually via WARRIORHUB, online portals, social media, and/or phone. In addition, all Warrior Leadership Program workshops have also been cancelled on both the Turlock and Stockton campuses.
Student Support Services (SSS) SSS staff will be working remotely. As an SSS student, you can still meet virtually via Zoom with your advisor and the writing specialist. The physical SSS office, student lounge, and Peer Mentors will be unavailable to SSS students.
Undocumented Student Services Meetings with immigration lawyers will be transitioned to online or telephone. Contact Polet Hernandez for more information at (209) 667-3519.

Closed Until Further Notice

Service/Department Instructions/Notes
Associated Students Inc. & University Student Center ASI & SC are making decisions to cancel or delay campus events based on criteria provided by the California Department of Public Health. Visit ASI & SC webpage for the most up-to-date information.
Bookstore At this time, the due date to return rental books is not being extended, however, you can get a prepaid shipping label at no cost to return your rental textbooks. Go to the bookstore website. Simply follow the prompts to create a pre-paid return label, pop your rental into a box and ship it back, free of charge. If for some reason you are unable to create the return label or the store is unable to re-open by the return date of 5/22, we will work with you on getting the book returned
Student Recreation Complex Campus Recreation will be closed. This includes the Stockton Campus Recreation Fitness Center and Aquatics Facility. If you are a faculty member, staff member or alumni with questions or concerns regarding your membership. Please contact (209) 667-3705.

Commencement

The campus is fully committed to hosting all commencement ceremonies at a later time that is deemed safe. Additional information about commencement dates will be shared as soon as possible.

We are dedicated to supporting all our graduates' needs to celebrate their tremendous accomplishments. Grad Fair will be rescheduled for a later time that is deemed safe and ensures that graduates will have everything they need for commencement ceremonies.

Summer Courses Update

Conversations are underway regarding decisions about summer sessions courses. There is a very strong likelihood that classes will be administered in fully virtual or online modalities. All online classes will be offered this summer as planned. Students can register for all summer classes at this time. A tentative revised schedule is expected by April 17. Additional classes could be added after this date.

More information on Summer Session.

Parking

All University parking regulations remain in effect during this time. Parking permits are required if parking on campus Monday through Friday from 7 a.m. to 10 p.m. Parking Refunds

Student Employees (student assistant & student work-study)

Students experiencing flu-like symptoms should speak with their supervisor.


Updated: Friday, March 27