Student Information & FAQs

FAQs

How do I log in to Bb?

Use your CSUStan Warrior ID and password, i.e., if your email is AStudent3200@csustan.edu, your Warrior ID is astudent3200.
Your password is the same for all CSUStan accounts and login pages.
Set or update your password at my.csustan.edu.


How do I change my password for Bb?

Go to my.csustan.edu. Under Warrior Identity Information, click reset your Password. Follow the prompts and links for Reset Password.
Contact the Help Desk, L-150, for additional password assistance.


How do I remove courses that are still displayed in the My Courses module that I no longer need to see?

Click the small round icon on the top right of the My Courses module. On the Personalize: My Courses page, remove all the check marks from the row of the class you no longer wish to see displayed, then click the Submit button. Although you no longer see those courses, they will be available to you until the instructor turns them off.
See Manage My Courses Module (PDF).  Let your instructor know if you can see an older course so the instructor can turn it off.


What can I do if I'm getting disconnected while taking a test or submitting work?

Blackboard requires a stable, uninterrupted Internet connection. Even a brief disconnect between your computer and the Blackboard system can lock you out.
Unfortunately, the information you entered that you did not save is lost.

Best practices to minimize your chance of getting locked out of a Blackboard exam

  • Use Firefox.
  • Use a wired Internet connection. Wireless (WiFi) connections are less reliable.  Avoid using a mobile device.
  • Restart your computer before you begin your test.
  • Open only Firefox to take the test. 
      Do not open applications/programs that connect to the Internet, such as streaming music or videos, before or during the Blackboard activity.
      Do not open other applications/programs unless necessary for the Blackboard activity.
  • Do not refresh your browser.
  • Do not close the browser window.
  • Do not click the browser back button.
  • Click a Save button, where available, often.
  • If you are on a home network that others are using, take your exam at a time when your network is being used lightly.
    If another computer, video game console, or consumer electronics product is using the network, you may lose your connection to Blackboard.
    Neighborhood usage can also interfere with a solid Internet connection.  Be careful. Choose your time accordingly.
  • As you take an exam, keep track of your answers outside of Blackboard. If your connection is lost, you will have your answers.
  • See the Test Taking Tips page.
  • Contact your instructor immediately if your connection dropped and you lost work.

​Only your instructor can decide how to deal with a test/quiz if you have been disconnected.


As an Extended Ed student, what do I need to do?

Registration forms are processed in the order they are received. Please allow at least three days for Blackboard access.
After your application is processed, your name will be added to Bb and you can log in with your CSUStan Warrior ID and password.
Check with University Extended Education if you have additional questions (MSR 240, 667-3111).


Why can't I see my courses on Bb?

Student names are added to Blackboard courses about a week before the first day of instruction. You will see courses in which you name has been added to the Bb roster.
If your instructor is not using Bb, the course may be turned off. If you know your instructor is using it, contact that instructor.
If you have a HOLD on your registration, contact Enrollment Services.


What files can I upload to Bb?

You can upload most standard computer files (e.g., word processing, spreadsheet, presentation, audio, video, images).
When naming files, use ONLY letters (capital or lower case), numerals, and the underscore or hyphen. Do not use spaces.
If you are uploading multiple files, files from a "non-standard" application, HTML files, or executable files, place the file(s) in a folder, zip/compress the folder, and upload that zipped/compressed file.


How do I see test/quiz feedback?

On your My Grades page, click the name of the test/quiz to open the View Attempts page.  
Click the Calculated Grade (number/letter) to see the Review Test/Quiz page with your instructor's feedback.
The instructor decides what feedback you see:  Score Only, All Answers, Correct Answers, Submitted Answers, Feedback, Incorrect Questions.
The display may change depending on what the instructor selects and when the instructor releases the information (after submission, on a date, after all grades are posted).   


Where do I see my Final Grades?

See my.csustan.edu for your official grades.
Bb is our course management system for content and basic information about classes and grades.
Not all instructors post grades in Blackboard. Grades posted in Bb are not official grades.
Click the My Grades link in the Tools box on the CSUStan Bb page or go to the Tools page in your course to view My Grades.


How do I avoid Phishing, Malvertising, Spoofing, and other issues?

Read this document.


What about SPAM E-Mail?

As a rule, you should never respond to unsolicited or junk email asking for information such as user ID, password, Social Security Number, birthdate, or other sensitive information. 
Neither the
 campus nor OIT will ever ask you for this information.
Official communications from OIT will come from OIT_Communication
@csustan.edu or Postmaster@csustan.edu.   

All unexpected e-mail should be scrutinized for legitimacy.  
​Watch for clues such as these.

  • The sender is not using a csustan.edu email account, example:  From: HelpDesk <administrator@webmail.com>.
  • Hurried or poor English, misspellings, poor grammar, misused capitalization, etc.
  • Lack of a proper signature line.
    Signature lines are not only a great way to share your contact information but also serve as a clue that the e-mail is legitimate.
  • Urgency and severe results if the e-mail is not followed.  
    For example, “Please you must reply to this email immediately,” and “Failure to do this may automatically render your account deactivated from our Email Server.”
  • The label [BULK] in the subject line indicates the e-mail server marked this as a suspicious message. 


When you have questions, contact the OIT Help Desk, L-150, 667-3687, helpdesk@csustan.edu


Bb Support 6/15