Broken Web Link in Email

Outlook Web App (OWA)
Broken Links Sent from Browser Mail

When you get an error message or are sent to the wrong page after clicking a link in an email message,

here's how you can try to go to the right page

  • Return to the message
  • Select the text of the link
  • Copy that text
  • Go to your browser
  • Paste that link in the address bar (delete leading or trailing spaces)
  • Tap the return/enter key

If the link still does not work, contact the sender, explain the issue, and request a new link.

Using Outlook in your browser - to avoid this issue

  • Open the web page in your browser
  • Copy the link from the browser address bar
  • Paste that link into your email message
  • Remove the hyperlink, leaving only the text of the address

To be safe, you may want to advise recipients to copy just the text of the link and paste it in the browser address bar.
OR
copy/paste only the text after the HTTP://www.

     e.g.,    csustan.edu/blackboard/student-information-faqs

Then the reader must copy the text if it's not a clickable link.

This issue may also occur on mobile devices.
It should not occur using Outlook Mail or another mail app on your computer, only with Outlook Web App in a browser.

Why it Happens

The Outlook Web App in the browser inserted hidden information behind the link.

For example, this is what you see in a message sent with OWA.

https://www.csustan.edu/blackboard/student-information-faqs

When you click what looks like a standard link above, it goes to the Outlook Web App entry page.
If you are logged in to OWA, it may take you to an error page.

This is the link behind that text

https://mail.csustan.edu/owa/redir.aspx?SURL=UDi6PNg3HSPlfsRBCH6hL-__EH5BcV5oUMPKA61ZmQFW2H_AnDHTCGgAdAB0AHAAcwA6AC8ALwB3AHcAdwAuAGMAcwB1AHMAdABhAG4ALgBlAGQAdQAvAGIAbABhAGMAawBiAG8AYQByAGQALwBzAHQAdQBkAGUAbgB0AC0AaQBuAGYAbwByAG0AYQB0AGkAbwBuAC0AZgBhAHEAcwA.&URL=https%3a%2f%2fwww.csustan.edu%2fblackboard%2fstudent-information-faqs

Now, highlight and copy the text of the following link

https://www.csustan.edu/blackboard/student-information-faqs

That is the address of the Student Bb Info & FAQ page.

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Microsoft explains the issue

 

Bb 1/19