• Use a browser supported by Blackboard, but be ready to use a different one on the list if you encounter issues.
• Even if other browsers can connect to Bb, they may not provide full functionality or have not been tested and are not recommended.
• Note for AOL and other Users of Proprietary Browsers:
  These browsers are NOT compatible with Blackboard.
  This is a known issue with the software that affects all users of company-specific browsers.
  If you use AOL or a similar Internet Service Provider (ISP) that has its own browser, follow these steps.
  1. Log in as you normally do.
  2. Minimize their browser to remain connected to the Internet.
  3. Launch a supported web browser.
  4. Log into CSUStan Blackboard.

  You may need to return to your AOL/ISP browser occasionally to keep that connection active. 
  Warning: Switching browsers during a test/quiz may lock you out. If necessary, find a different location to log in for tests.

Since differences in browsers, operating systems, system settings, applications, utilities, plug-ins, and personal settings can alter your computer's performance, be prepared to use an alternate computer, ISP, or browser when you encounter issues. 

We cannot provide guarantees due to the way applications continue to change and how individual computer set-ups and Internet Service Providers can affect performance. 

If you experience technical difficulties, contact the OIT Help Desk first, 667-3687.

Do not take tests using a wireless connection.

Turn off all browser popup blockers or set them to allow csustan.edu before logging into Blackboard, especially for test taking.

If you have turned off or set exclusions for your popup blockers and continue to have problems, contact the OIT Help Desk, L-150, 667-3687.

Javascript and Cookies must be set to enabled or true.  Java must be enabled.

When you see the window with the Trust, Run, or Accept button, click it.  If you see a check box for Always Accept, click it.

Some courses may require plug-ins for your Web Browser. Basic configurations include the following.  Use the automatic update setting for these and other applications. These are free downloads. 

Adobe Reader for PDF files - Mac & Windows

Adobe Web Players for Flash, Shockwave, and Authorware Players - Mac & Windows

Flip4Mac® WMV Components for Mac QuickTime to view Windows Media files

QuckTime for .mov files - built in to Mac, download for Windows

Java built in to Mac OS X through 10.6, download for all others

Windows Media Player for Windows media files

-----

Other Free Applications that may be useful:

RealPlayer for Mac and Windows

VLC for Mac and Windows ("It plays everything!")

----

Contact the OIT Help Desk, L-150, 667-3687, for technical assistance.

Most courses will require an office suite application such as Microsoft Office® or OpenOffice (see Plugins & Readers).

See your course information for any specific requirements for the class.

Some software is freeware or open source; other programs can be purchased as shareware or from commercial vendors.

Please honor the software creator's licensing.

Hardware Requirements for Blackboard

In general, keep your operating system and software updated.
You may encounter slowness or lack of response with software and systems more than 3 year old.