MANAGEMENT, OPERATIONS, AND MARKETING
DEPARTMENT
CBA
The CSU,
Course
Number (3 Credit Hours): OM
3010
Course
Title: Operations
Management
Term: Summer
2005
Prerequisites: Junior
Standing
Instructor Information: Dr. Nael Aly
Office: DBH 223
Office Phone: (209)
667-3149/3507
Office Hours: MW
Fax: (209)
667-3210
E-Mail: naly@csustan.edu
Website: http://mom.csustan.edu/naelaly/
Required Text
Operations Management: Integrating Manufacturing and Services, 5th Edition, by Davis, and Heineke, 2005.
Course Learning Objectives
A. Primary Objectives
1. Understanding
of the various elements that comprise the field of Operations Management, and
some of the new and evolving concepts within
2. Identify
some of the
3. Provide
an integrated framework for understanding the field of
4. Think
critically and creatively to analyze real life applications of
5. Gather,
synthesize and use information to analyze real life application of
6. Work
effectively as a member of a team (1e).
7. Explain
the use of quantitative decision and techniques to manage operations (5c).
B. Secondary Objectives
1.
Develop
an appreciation of the need for interaction between Operations Management and
other management functions within an organization (3c).
2.
Describe
the growing trend toward globalization among firms and how it affects Operation
Management (3b).
3.
Explain
the role of technology in Operations Management and its impact on the different
elements (3a5)
4. Prepare
a cohesive, coherent, and well-written document (1b)
Catalog Course Description
Management of production and operations in manufacturing and
service enterprises. Including product design, process selection, location and layout of
facility, management of quality and productivity, and production planning.
Emphasis is placed on modern operations management techniques.
Topics Covered and Tentative Schedule
Part
I. Operations Management in Today’s Business Environment
Chapter Material Covered
Class
Date
1 Introduction to Operations Management June 13
2
Operations Strategy
June 13
3
Role of Technology in
Operations June 15
4
Supply Chain Management
June 15
5
Integrating Manufacturing and
Services June 15
Part II. Process Decisions
6 New
Product and Service Development , and Process
Selection June
20
8 Process
Measurement and Analysis June 20
S8 Job Design
and Work Performance Measurement
June 20
9 Quality
Management
June 22
S9 Quality
Tools for Improving Processes June 22
10 Lean
Production
June 27
Part III. Facility Decisions
11 Facility Location, and Capacity June 27
12 Facility
Layout
June 29
Mid-Term Exam
June
29
Part IV. Aggregate Planning and Inventory Decisions
13 Aggregate Planning
July 6
14 Inventory
Systems for Independent Demand
July 6
15
Inventory Systems for Dependent Demand
July 6
Part V. Daily Operational Decisions
17 Scheduling
July 11
Final Exam
July 13
Teaching Methods
This course will emphasize the teamwork approach concept of Total Quality Management (TQM). The main purpose of using this approach is to continuously improve the process of learning and teaching through student involvement. Students' input regarding the course, its organization, exam format, and course improvement will be continuously solicited, encouraged and rewarded.
All students will be organized into teams. Each team will consist of 2 students. Students in every team should work together as one unit and help mentor each other throughout the semester. Team responsibilities are:
1. Each team will submit one term project.
2. All assignments including homework and presentations will be team work.
3. In case any student misses a class, other students in the team will be responsible for helping him/her make-up the missed class. This includes handling any handouts, class notes, materials, and homework.
I strongly believe that open communication with students and their continuous feedback are essential elements of quality teaching. Consequently, I encourage and urge every student to ask questions, ask for further instructions, participate in class discussions, and even disagree with me (sometimes!!!) In particular, I do welcome any ideas and input that will help me improve my teaching effectiveness. Students should feel free to talk to me about any of these issues in or out of class. I promise to listen to and consider all of your ideas to improve this class and my teaching without any negative effect whatsoever on your grade. Please try me!!!
Throughout the term, each team is encouraged to submit as many ideas for improvements as possible. These ideas could be to improve teaching effectiveness of instructor, course contents, and structure. All ideas will be given the utmost consideration. Best ideas will be rewarded.
Course Requirements
1. Two exams, midterm and final exams
2. Homework assignments covering operations management techniques covered in class.
3. Term project. Each team will submit a term project. The objective of this project is to visit and
learn how Operations Management techniques and concepts are being utilized by
many of our local companies.
Each team should select a company (service or manufacturing) and arrange to have a plant tour of its facility. You also want to set-up at least one meeting with one of the firm’s manager. During the interview, you will need to determine which Operations Management concepts are applied in this firm. In your report, you must address the following issues:
{ An overview of the company (What do they do? What do they make? How do they do it? Etc.)
{ Document, present and analyze
the way the firm manages its operations covering the
following concepts, as relevant:
û Product/service Design
û Types of Processes
û Role of Technology
û Process Reengineering
û Quality Management including TQM, SPC, Six Sigma and ISO certification
û Facility Layout
û Employee Empowerment and Teams
û Work Performance Measurement
û Supply Chain Management
û Inventory Management (MPS,MRP, ERP)
û Just-in-Time and Kanban
û Lean Manufacturing
û Scheduling
{ Document the experiences which the selected company has had in regards to the above OM concepts, including characteristics, features, examples, advantages, challenges, limitations, and overall results .
{ A copy of the “thank you” letter which you sent the company.
Format and style of the report:
·
Report should be at least 10 type written pages
and include:
* title page
* table of contents
* Executive summary
* Sections with subtitles
* Conclusions
· Style: Report will use the business writing system
·
Timing and grading
* Project will count for 20% of
the final grade
* Project submission date is July
13
Grading
Two Exams (35% each) 70%
Homework 10%
Term Project 20%
Approximate Exam Dates
Midterm June 29
Final Exam July 13
Important
Deadlines
|
Task |
Due Date |
|
1.Forming student teams |
June 13 |
|
2.Term project outline. This outline should include the following: * Name and address of the company to be studied * Name and position of the contact in this company * List of the |
June 22 |
|
3.Term project final report. |
July 13 |
© Have
a Great Summer ©