PPT Slide

1

C h a p t e r

INTRODUCTION

Irwin/McGraw-Hill

© The McGraw-Hill Companies, Inc., 1999

1-2

Chapter Objectives

• Demonstrate that OM addresses issues in  both manufacturing and services.

• Introduce the application of OM tools to  other functional areas.

• Show the impact of an increasingly complex  environment on the OM function.

• Demonstrate that OM takes a global  perspective as a firm becomes international.

• Define OM and show how it adds value.

• Present an historical perspective of OM

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