AccVerify Report for http://www.csustan.edu/OM/Aly/om4570.htm

**Verification Checklist**
Checkpoints	Passed
508 Standards, Section 1194.22	Yes	No	Other
A. 508 Standards, Section 1194.22, (a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). Rule: 1.1.1 - All IMG elements are required to contain either the alt or the longdesc attribute. Failure - IMG Element at Line: 1727, Column: 35 Rule: 1.1.2 - All INPUT elements are required to contain the alt attribute or use a LABEL. No INPUT Elements found within document. Rule: 1.1.3 - All OBJECT elements are required to contain element content. No OBJECT elements found in document body. Rule: 1.1.4 - All APPLET elements are required to contain both element content and the alt attribute. No APPLET elements found in document body. Rule: 1.1.6 - All IFRAME elements are required to contain element content. No IFRAME elements found in document body. Rule: 1.1.7 - All Anchor elements found within MAP elements are required to contain the alt attribute. No MAP elements found in document body. Rule: 1.1.8 - All AREA elements are required to contain the alt attribute. No AREA elements found in document body. Rule: 1.1.9 - When EMBED Elements are used, the NOEMBED element is required in the document. No EMBED elements found in document body.		No
B. 508 Standards, Section 1194.22, (b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Rule: 1.4.1 - Identify all OBJECT Elements that have a multimedia MIME type as the type attribute value. No OBJECT elements found in document body. Rule: 1.4.2 - Identify all OBJECT Elements that have a 'data' attribute value with a multimedia file extension. No OBJECT elements found in document body. Rule: 1.4.3 - Identify all EMBED Elements that have a 'src' attribute value with a multimedia file extension. No EMBED elements found in document body.			N/A
C. 508 Standards, Section 1194.22, (c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.
D. 508 Standards, Section 1194.22, (d) Documents shall be organized so they are readable without requiring an associated style sheet. Note: Document uses external stylesheets, inline style information, or header style information.
E. 508 Standards, Section 1194.22, (e) Redundant text links shall be provided for each active region of a server-side image map. Rule: 1.2.1 - Locate any IMG element that contains the 'ismap' attribute. No IMG elements found in document body that contain the 'ismap' attribute. Rule: 1.2.2 - Locate any INPUT element that contains the 'ismap' attribute. No INPUT elements found in document body.			N/A
F. 508 Standards, Section 1194.22, (f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Rule: 9.1.1 - No IMG element should contain the 'ismap' attribute. No server-side image map IMG elements found in document body. Rule: 9.1.2 - No INPUT element should contain the 'ismap' attribute. No INPUT elements found in document body.			N/A
G. 508 Standards, Section 1194.22, (g) Row and column headers shall be identified for data tables. Rule: 5.1.1 - Identify all Data TABLE elements. No TABLE elements found in document body.			N/A
H. 508 Standards, Section 1194.22, (h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Rule: 5.2.1 - Identify all Data TABLE elements. No TABLE elements found in document body.			N/A
I. 508 Standards, Section 1194.22, (i) Frames shall be titled with text that facilitates frame identification and navigation. Document is not a FRAMESET Page.			N/A
J. 508 Standards, Section 1194.22, (j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Rule: 7.1.1 - Documents are required not to contain the BLINK element. No BLINK elements found in document body. Rule: 7.1.2 - Documents are required not to contain the MARQUEE element. No MARQUEE elements found in document body.	Yes
K. 508 Standards, Section 1194.22, (k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.
(k) Option A - Check for the string 'Text Version' within the document.			N/V
(k) Option B - Check for a Global Text Version Link within the document.			N/V
(k) Option C - Check for an Accessibility Policy Link within the document.			N/V
L. 508 Standards, Section 1194.22, (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology. Rule: 6.3.1 - Anchor elements are required not to use javascript for the link target when the NOSCRIPT element is not present in the document. These elements will not cause a failure of the checkpoint if the NOSCRIPT element is found, however, they will be identified. No Anchor Elements found in document body. Rule: 6.3.2 - AREA elements are required not to use javascript for the link target when the NOSCRIPT element is not present in the document. These elements will not cause a failure of the checkpoint if the NOSCRIPT element is found, however, they will be identified. No AREA Elements found in document body. Rule: 6.3.3 - Locate elements that use HTML event handlers. Note: This rule has not been selected to be verified for this checkpoint. Rule: 6.3.4 - When SCRIPT Elements are used, the NOSCRIPT element is required in the document. No SCRIPT elements found in document.	Yes
M. 508 Standards, Section 1194.22, (m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). Rule: 6.3.5 - All OBJECT elements are required to contain element content. No OBJECT elements found in document body. Rule: 6.3.6 - All APPLET elements are required to contain both element content and the alt attribute. No APPLET elements found in document body. Rule: 6.3.7 - When EMBED Elements are used, the NOEMBED element is required in the document. No EMBED elements found in document body. Rule: 6.3.8 - All pages that have links to files that require a special reader or plug-in are required to contain the specified text indicating a link to the reader or plug-in. Note: This rule has not been selected to be verified for this checkpoint.	Yes
N. 508 Standards, Section 1194.22, (n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Rule: (n).1 - Ensure form controls are accessible for use with assistive technology. Note: This rule has not been selected to be verified for this checkpoint.			N/A
O. 508 Standards, Section 1194.22, (o) A method shall be provided that permits users to skip repetitive navigation links. Rule: (o).1 - All pages are required to contain a bookmark link to skip navigation that has the specified text in either the link text or the 'title' attribute value. Skip Navigation Text: Note: This rule has not been selected to be verified for this checkpoint.
P. 508 Standards, Section 1194.22, (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

Checkpoint Result Legend: Yes = Passed Automated Verification, No = Failed Automated Verification, Warning = Failed Automated Verification, however, configured not to cause page to fail (Priority 2 or 3 only), N/V = Not selected for verification, N/A = No related elements were found in document (Visual only), No Value = Visual Checkpoint

Source Listing

1: <html xmlns:v="urn:schemas-microsoft-com:vml" 2: xmlns:o="urn:schemas-microsoft-com:office:office" 3: xmlns:w="urn:schemas-microsoft-com:office:word" 4: xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" 5: xmlns:st1="urn:schemas-microsoft-com:office:smarttags" 6: xmlns="http://www.w3.org/TR/REC-html40"> 7: 8: <head> 9: <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> 10: <meta name=ProgId content=Word.Document> 11: <meta name=Generator content="Microsoft Word 11"> 12: <meta name=Originator content="Microsoft Word 11"> 13: <link rel=File-List 14: href="om%204570%20course%20outline%20fall%202005_files/filelist.xml"> 15: <link rel=Edit-Time-Data 16: href="om%204570%20course%20outline%20fall%202005_files/editdata.mso"> 17: <link rel=OLE-Object-Data 18: href="om%204570%20course%20outline%20fall%202005_files/oledata.mso"> 19:  27: <title>om4570</title> 28: <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" 29: name="time"/> 30: <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" 31: name="place"/> 32: <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" 33: name="PlaceType"/> 34: <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" 35: name="PlaceName"/> 36: <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" 37: name="PersonName"/> 38:  86: <style> 87:  1154: </style> 1155:  1180: </head> 1181: 1182: <body lang=EN-US link=blue vlink=blue style='tab-interval:.5in'> 1183: 1184: <div class=Section1> 1185: 1186: <st1:PlaceName 1187: w:st="on">CALIFORNIA</st1:PlaceName> <st1:PlaceType w:st="on">STATE</st1:PlaceType> 1188: <st1:PlaceType w:st="on">UNIVERSITY</st1:PlaceType>, <st1:place w:st="on"><st1:PlaceName 1189: w:st="on">STANISLAUS</st1:PlaceName> 1190: <st1:PlaceType w:st="on">COLLEGE</st1:PlaceType></st1:place> OF BUSINESS 1191: ADMINISTRATION 1192: MANAGEMENT, OPERATIONS, AND MARKETING DEPARTMENT<o:p></o:p> 1193: 1194: <o:p> </o:p> 1195: 1196: CBA <st1:place 1198: w:st="on">Mission</st1:place> Statement<o:p></o:p> 1200: 1201: The CSU, <st1:place 1203: w:st="on"><st1:PlaceName w:st="on">Stanislaus</st1:PlaceName> <st1:PlaceType 1204: w:st="on">College</st1:PlaceType></st1:place> of Business Administration is a 1205: publicly-supported, regional teaching institution. Our mission is to deliver a professional 1207: business education that provides our students with the knowledge and skills to 1208: succeed in the business world and in society.<o:p></o:p> 1210: 1211: 1214: <![if !supportLineBreakNewLine]> 1215: <![endif]><o:p></o:p> 1216: 1217: Course Number (3 Credit Hours): OM 4570 1219: Course Title: Quality 1220: Management 1221: Term: Fall 1222: 2005 1223: Prerequisites: <st1:place 1224: w:st="on">OM</st1:place> 3010 or concurrent enrollment in<o:p></o:p> 1225: 1226: <st1:place w:st="on">OM</st1:place> 1228: 3010<o:p></o:p> 1229: 1230: <o:p> </o:p> 1232: 1233: Instructor Information: Dr. 1235: Nael Aly  1236: Office: PSB, 1238: Room #223A 1239: Office Phone: (209)667-3149/3507 1241: 1242: Office Hours: M 1244: <st1:time Minute="30" Hour="10" w:st="on">10:30-11:30 AM</st1:time> 1245:                            1246: W 1248: <st1:time Minute="0" Hour="9" w:st="on">9:00-12:00 PM</st1:time>; W <st1:time 1249: Minute="0" Hour="17" w:st="on">5:00-6:00 PM</st1:time> 1250: Fax: 1252:   (209) 667-3210 1254: E-mail: 1256: <a 1257: href="mailto:naly@csustan.edu">naly@csustan.edu</a> 1258: Website: <a 1261: href="http://mom.csustan.edu/naelaly/">http://mom.csustan.edu/naelaly/</a><o:p></o:p> 1262: 1263: <o:p> </o:p> 1265: 1266: Required Text:<o:p></o:p> 1268: 1269: Quality<st1:PersonName w:st="on">,</st1:PersonName> 1270: by Summers<st1:PersonName w:st="on">,</st1:PersonName> 1271: 4th edition<st1:PersonName w:st="on">,</st1:PersonName> Prentice 1272: Hall<st1:PersonName w:st="on">,</st1:PersonName> 2006. 1273: 1274: 1275: 1276: Course Learning Objectives: 1277: 1278: These days, with the market more competitive than ever, success or 1279: failure of many organizations depends on productivity and the quality of their 1280: products. The best way to increase both productivity and quality is to build 1281: quality into products and services, to produce it right the first time through 1282: a company-wide quality control system. This course is designed to give an 1283: in-depth knowledge of the basics, as well as the latest developments in the 1284: field of quality management. 1285: 1286: <o:p> </o:p> 1287: 1288: This course will cover the basic 1289: principles of Total Quality, and how it can lead manufacturing and service 1290: organizations into continuous process of improvement. Customer Focus, Employee 1291: Involvement, Problem Solving Techniques, and Statistical Process Control will 1292: be covered in this course, as well as the basic philosophy of quality Gurus 1293: such as Deming, Juran, Crosby, Taguchi, and 1294: Ishikawa. 1295: 1296: <o:p> </o:p> 1297: 1298: You will learn the statistical 1299: tools which enable you to collect and analyze the appropriate data to expose 1300: problems, and to select the suitable problem solving techniques to eliminate 1301: such problems. You will see why control charts are significant tools in 1302: building quality in and how to use them effectively to guarantee and 1303: continuously improve the quality of products and services. 1304: 1305: <h3 style='margin:0in;margin-bottom:.0001pt'><o:p> </o:p></h3> 1307: 1308: <h3 style='margin:0in;margin-bottom:.0001pt'>You will also learn about ISO 1310: 9000:2000 standards as well as the Malcolm Baldrige 1311: National Quality Award and their major requirements. We also will cover the Six Sigma philosophy, 1313: which is becoming more popular lately in many manufacturing and service organizations.<o:p></o:p></h3> 1314: 1315: <h3 style='margin:0in;margin-bottom:.0001pt'><o:p> </o:p></h3> 1317: 1318: <h3 style='margin:0in;margin-bottom:.0001pt'>Primary Objectives<o:p></o:p></h3> 1320: 1321: <![if !supportLists]>1.         1325: <![endif]>Develop knowledge and application of the management of 1326: quality and its global perspective. (1.c) 1327: 1328: <![if !supportLists]>2.         1331: <![endif]>Gain understanding of quality management philosophies, process 1332: continuous improvement, quality standards and awards, and statistical process 1333: control (SPC). (1.a) 1334: 1335: <![if !supportLists]>3.         1339: <![endif]>See the applications 1340: of Quality Management concepts through field trips, and term projects of 1341: world-class facilities (1.d) 1342: 1343: <h3 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.3in; 1344: margin-bottom:.0001pt;text-indent:-.3in;mso-list:l14 level1 lfo1;tab-stops: 1345: list .3in'><![if !supportLists]>4.         1348: <![endif]>Identify problems, find their root causes, develop solutions, and evaluate the 1352: efficiency of actions (2.a)<o:p></o:p></h3> 1353: 1354: <h3 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.3in; 1355: margin-bottom:.0001pt;text-indent:-.3in;mso-list:l14 level1 lfo1;tab-stops: 1356: list .3in'><![if !supportLists]>5.         1359: <![endif]>Use quantitative decision and techniques to manage 1361: processes such as nominal group techniques, flow diagrams, fishbone charts, 1362: Pareto charts, and control charts (2.b)<o:p></o:p></h3> 1363: 1364: <h3 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.3in; 1365: margin-bottom:.0001pt;text-indent:-.3in;mso-list:l14 level1 lfo1;tab-stops: 1366: list .3in'><![if !supportLists]>6.         1369: <![endif]>Work effectively as a member of a team (2.e)<o:p></o:p></h3> 1371: 1372: Secondary Objectives<o:p></o:p> 1373: 1374: <![if !supportLists]>1.         1377: <![endif]>Prepare and present a cohesive, coherent oral argument 1378: (2.e) 1379: 1380: <![if !supportLists]>2.         1383: <![endif]>Prepare a cohesive, coherent, and well-written document 1384: (2.e) 1385: 1386: <![if !supportLists]>3.         1389: <![endif]>Prepare presentation using an electronic medium such as 1390: Power Point (2.d) 1391: 1392: Course 1393: Description 1394: How to establish and administer a total company-wide quality control 1395: program. Emphasis is placed on 1396: Quality Assurance, Continuous Quality Improvement, Problem Solving Techniques, 1397: and Statistical Process Control. 1398: 1399: <o:p> </o:p> 1401: 1402: Topics Covered and Tentative 1403: Schedule 1404: Course 1405: Introduction…………................................................................................. 1406: Sept. 7 1407: 1408: 1409: Chapter 1: Quality Basics………………………………………………………… Sept. 1410: 14 1411: 1412: <![if !supportLists]>·        1417: <![endif]>History and Evolution of Quality Control 1418: 1419: <![if !supportLists]>·        1424: <![endif]>Quality Definitions 1425: 1426: <o:p> </o:p> 1428: 1429: Chapter 2: Quality 1430: Advocates……………………………………………………. Sept. 1431: 14 1432: 1433: <![if !supportLists]>·        1438: <![endif]>Dr. Walter Shewhart 1439: 1440: <![if !supportLists]>·        1445: <![endif]>Dr. Edward Deming 1446: 1447: <![if !supportLists]>·        1452: <![endif]>Dr. Joseph Juran 1453: 1454: <![if !supportLists]>·        1459: <![endif]>Philip Crosby 1460: 1461: <![if !supportLists]>·        1466: <![endif]>Dr. Kaoru Ishikawa 1467: 1468: <![if !supportLists]>·        1473: <![endif]>Dr. Armand Feigenbaum 1474: 1475: <![if !supportLists]>·        1480: <![endif]>Dr. Genichi Taguchi 1481: 1482: <o:p> </o:p> 1483: 1484: Chapter 12: Quality 1485: Costs……………………………………………………….. Sept. 1486: 21 1487: 1488: <o:p> </o:p> 1489: 1490: Chapter 14: Quality Systems: The ISO 9000, Supplier 1492: Certification 1493: Requirements, the Malcolm Baldrige Award, and Six Sigma……......................... Sept 28 1496: 1497: <o:p> </o:p> 1498: 1499: Total Quality 1500: Management……………………………..………………………. Oct 1501: 5 1502: 1503: <![if !supportLists]>·        1508: <![endif]>Customer Focus 1509: 1510: <![if !supportLists]>Ø                    1515: <![endif]>Quality Function Deployment (chapter 11) 1516: 1517: <![if !supportLists]>·        1522: <![endif]>Employee Empowerment 1523: 1524: <![if !supportLists]>·        1529: <![endif]>Continuous Improvement 1530: 1531: <![if !supportLists]>·        1536: <![endif]>Statistical Process Control 1537: 1538: <o:p> </o:p> 1539: 1540: Chapter 4: 1541: Statistics……………………………………………………………... Oct. 1542: 19 1543: 1544: <![if !supportLists]>·        1549: <![endif]>Types of Data 1550: 1551: <![if !supportLists]>·        1556: <![endif]>Characteristics of Data 1557: 1558: <![if !supportLists]>·        1563: <![endif]>Data Analysis and Display 1564: 1565: <![if !supportLists]>Ø      <![endif]>Line 1570: Graph 1571: 1572: <![if !supportLists]>Ø      <![endif]>Bar 1577: graph 1578: 1579: <![if !supportLists]>Ø      <![endif]>Comparison 1584: charts 1585: 1586: <![if !supportLists]>Ø      <![endif]>Pie 1591: chart 1592: 1593: <![if !supportLists]>Ø      <![endif]>Scatter 1598: diagram 1599: 1600: <![if !supportLists]>Ø      <![endif]>Histograms 1605: 1606: <o:p> </o:p> 1607: 1608: Chapter 3: Quality Improvement: Problem 1610: Solving…….…………………….. Oct. 19 1611: 1612: <![if !supportLists]>·        1617: <![endif]>Check Sheets 1618: 1619: <![if !supportLists]>·        1624: <![endif]>Problem Solving Techniques 1625: 1626: <![if !supportLists]>Ø      <![endif]>Flowcharts 1631: 1632: <![if !supportLists]>Ø      <![endif]>Cause 1637: and Effect Diagrams 1638: 1639: <![if !supportLists]>Ø      <![endif]>Pareto 1644: Charts 1645: 1646: <![if !supportLists]>Ø      <![endif]>Deming 1651: Continuous Improvement (PDCA) Cycle 1652: 1653: <o:p> </o:p> 1654: 1655: Introduction to Control 1656: Charts……………………………….…………………. Oct. 26 1657: 1658: <![if !supportLists]>·        1663: <![endif]>Understanding Variation 1664: 1665: <![if !supportLists]>·        1670: <![endif]>Normal Distribution (chapter 4) 1671: 1672: <![if !supportLists]>·        1677: <![endif]>Central Limit Theorem (chapter 4) 1678: 1679: <![if !supportLists]>·        1684: <![endif]>Why Control Charts Work 1685: 1686: <![if !supportLists]>·        1691: <![endif]>Types of Control Charts 1692: 1693: <o:p> </o:p> 1694: 1695: Chapter 5: Variable Control 1696: Charts…………………………………………… Nov. 2 1697: 1698: <![if !supportLists]>·        1703: <![endif]>(<![if !vml]><img border=0 width=19 height=21 1728: src="om%204570%20course%20outline%20fall%202005_files/image002.gif" v:shapes="_x0000_i1025"><![endif]>and R-charts) 1733: 1734: <![if !supportLists]>·        1739: <![endif]>Interpretation of Control Charts 1740: 1741: <o:p> </o:p> 1742: 1743: Chapter 6: Process 1745: Capability……………………………………….................... Nov. 1746: 2 1747: 1748: <![if !supportLists]>·        1753: <![endif]>Specification Limits and Process Capability 1754: 1755: <![if !supportLists]>·        1760: <![endif]>Process Capability Index 1761: 1762: <![if !supportLists]>·        1767: <![endif]>Six Sigma (chapter 14) 1768: 1769: <o:p> </o:p> 1770: 1771: <o:p> </o:p> 1772: 1773: <o:p> </o:p> 1774: 1775: Chapter 9: Control Charts for Attributes................................................................. Nov. 16 1778: 1779: <![if !supportLists]>·        1784: <![endif]>Control Charts for Defectives (nonconforming) 1785: 1786: <![if !supportLists]>Ø      <![endif]>NP-charts 1791: 1792: <![if !supportLists]>Ø      <![endif]>P-charts 1797: 1798: <![if !supportLists]>Ø      <![endif]>Variable 1803: Sample Size P-charts 1804: 1805: <![if !supportLists]>·        1810: <![endif]>Control Charts for Defects (nonconformities) 1811: 1812: <![if !supportLists]>Ø      <![endif]>C-chart 1817: 1818: <![if !supportLists]>Ø      <![endif]>U-chart 1823: 1824: <o:p> </o:p> 1825: 1826: Chapter 7: Other Variable Control Charts 1828: .............................................................. Nov. 23 1830: 1831: <![if !supportLists]>·        1836: <![endif]>Standard Deviation Chart 1837: 1838: <![if !supportLists]>·        1843: <![endif]>Individual (X) and Moving Range (MR) Charts 1844: 1845: <o:p> </o:p> 1846: 1847: Term Project 1848: Presentations...............................................November 30<st1:PersonName 1849: w:st="on">,</st1:PersonName> December 7<st1:PersonName w:st="on">,</st1:PersonName> 1850: and 14 1851: 1852: 1853: Teaching Methods 1854: This course will emphasize the teamwork approach concept of Total Quality 1855: Management (TQM). The main purpose of using this approach is to continuously 1856: improve the process of learning and teaching through students’ involvement. 1857: Students' input regarding the course, its organization, exam format, and course 1858: improvement will be continuously solicited, encouraged and rewarded. 1859: 1860: <o:p> </o:p> 1861: 1862: All students will be organized into 1863: teams. Every team will consist of 2 students. Students in every team should 1864: work together as one unit and help mentor each other throughout the semester. 1865: Teams’ responsibilities are: 1866: 1867: <![if !supportLists]>1.         1871: <![endif]>Each team will submit one term project. 1872: 1873: <![if !supportLists]>2.         1877: <![endif]>All assignments including homework and presentations 1878: will be team work. 1879: 1880: <![if !supportLists]>3.         1884: <![endif]>In case any student misses a class, other students in 1885: the team will be responsible for helping him/her make-up the missed class. This 1886: includes handling any handouts, class notes, materials, and homework 1887: 1888: <o:p> </o:p> 1889: 1890: I strongly believe that open 1891: communication with students and their continuous feedback are essential 1892: elements of quality teaching. Consequently, I encourage and urge every student 1893: to ask questions, ask for further instructions, participate in class 1894: discussions, and even disagree with me (sometimes!!!). In particular, I do welcome 1895: any ideas and input that will help me improve my teaching effectiveness. 1896: Students should feel free to talk to me about any of these issues in or out of 1897: class. I promise to listen to and consider all of your ideas to improve this 1898: class and my teaching without any negative effect whatsoever on your grade. 1899: Please try me!!! 1900: 1901: Throughout the semester, each team is encouraged to submit as many ideas for 1902: improvements as possible. These ideas could be to improve teaching 1903: effectiveness of instructor, course contents, and structure. All ideas will be 1904: given the utmost consideration. Best ideas will be rewarded 1905: 1906: Course Requirements 1907: Main requirements of this course are as follows: 1908: 1909: 1. Two exams 1911: 2. Homework 1912: assignments 1913: 3. OM/APICS Bulletin Board 1914: 1915: <![if !supportLists]>Ø      <![endif]>Every 1920: team will be responsible for the OM/APICS Bulletin Board for about a week. This 1921: includes decorating the board, posting interesting and related articles and 1922: news. Teams will be graded on the quality of the materials and presentation on 1923: the Bulletin Board. 1924: 1925: <![if !supportLists]>4.         1929: <![endif]>Term Project 1930: 1931: <![if !supportLists]>Ø      <![endif]>The 1936: objective of this project is to visit and learn how local companies manage the 1937: quality of its products and services. 1938: 1939: 1940: Each team should select a company (service or manufacturing) and arrange to 1941: have a plant tour of its facility.  You also want to set up a meeting with 1942: the firm's quality manager.  During this interview, you will need to 1943: determine the quality philosophy of the company and which quality guru the firm most 1945: closely align with.  Pay particular attention to written quality and 1946: productivity standards, documented procedures and posted quality charts and 1947: signs.  In your report, you must address the following issues: 1948: 1949: <ol style='margin-top:0in' start=1 type=1> 1950: <li class=MsoNormal style='mso-list:l6 level1 lfo21;tab-stops:list .5in'>An 1951: overview of the company (What do they do? what do they make? How they do 1952: it, etc) </li> 1953: <li class=MsoNormal style='mso-list:l6 level1 lfo21;tab-stops:list .5in'>Present 1954: a basic flow chart of the main manufacturing/service processes </li> 1955: <li class=MsoNormal style='mso-list:l6 level1 lfo21;tab-stops:list .5in'>Explain 1956: how the company controls, manages, and improves the quality of its 1957: products and services. </li> 1958: <li class=MsoNormal style='mso-list:l6 level1 lfo21;tab-stops:list .5in'>Document 1959: the quality principles adopted within the organization.  Also, present your opinion of the 1961: effectiveness of these quality principles in place. </li> 1962: <li class=MsoNormal style='mso-list:l6 level1 lfo21;tab-stops:list .5in'>Document, 1963: present, and analyze the experience this company has in the implementation 1964: of at least four of the following quality management concepts: </li> 1965: </ol> 1966: 1967: Ø Continuous Improvement (Kaizen) 1970: Ø 1971: Customer Focus 1972: Ø 1973: Employee Empowerment and Teams 1974: Ø 1975: Supplier Involvement 1976: Ø 1977: Statistical Process Control (SPC) 1978: Ø 1979: Quality Function Deployment and House of Quality (QFD) 1980: Ø 1981: ISO 9000/ISO 14000 1982: Ø 1983: Reengineering 1984: Ø 1985: Benchmarking 1986: Ø 1987: Six Sigma 1988: 1989: Ø HACCP 1992: 1993: Ø Control Charts 1997: 1998: <ol style='margin-top:0in' start=6 type=1> 1999: <li class=MsoNormal style='mso-list:l6 level1 lfo21;tab-stops:list .5in'>Document 2000: the experiences which the selected company has had in regards to the above 2001: concepts, including characteristics, features, examples, advantages, 2002: challenges, limitations, and results of the implementation. </li> 2003: <li class=MsoNormal style='mso-list:l6 level1 lfo21;tab-stops:list .5in'>A 2004: copy of the "thank you" letter which you send to the company.</li> 2005: </ol> 2006: 2007: 2009: 2010: Term project outline is due on 2011: September 21. This outline should include the following: 2012: 2013: Ø Name and address of the company 2016: to be studied 2017: Ø 2018: Name and position of the contact person in this company 2019: Ø 2020: List of the concepts that will be studied 2021: 2022: <o:p> </o:p> 2023: 2024: Final report should contain at 2025: least 10 pages.  All projects will be presented to the class on November 30<st1:PersonName 2027: w:st="on">,</st1:PersonName> December 7<st1:PersonName w:st="on">,</st1:PersonName> 2028: and 14. Final reports are due on the 2029: last presentation day. 2030: 2031: <o:p> </o:p> 2032: 2033: Grading Policy 2034: Two tests including final, 35% each          70% 2036: Term Project                                               2037: 15% 2038: Homework           10% 2039: OM/APICS Bulletin Board                        2040: 5% 2041: 2042: <o:p> </o:p> 2043: 2044: Approximate Test Dates 2045: Midterm Exam         November 9 2047: Final Exam 2048:                2049: (Take home exam)<o:p></o:p> 2050: 2051: <o:p> </o:p> 2052: 2053: <o:p> </o:p> 2054: 2055: © Have a 2057: Great Semester ©<o:p></o:p> 2058: 2059:  <o:p></o:p> 2060: 2061: <h3 style='margin:0in;margin-bottom:.0001pt'> <o:p></o:p></h3> 2064: 2065: <h3 style='margin:0in;margin-bottom:.0001pt'> <o:p></o:p></h3> 2068: 2069:  <o:p></o:p> 2070: 2071:   2072: 2073: </div> 2074: 2075: </body> 2076: 2077: </html>